Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts.  For help, go to our MFA set up guide.

Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Check the opening hours

Our Service Centre opening and closing times can change. Please be sure to check the opening hours before you visit a centre to ensure you have the most current information.

Address

Ground Floor
1-17 Elsie Street
Burwood NSW 2134

Opening hours

Opening hours for

Tuesday 17 June
  • Open 8am to 5:30pm
  • Quiet Hour 10am to 11am
  • During Quiet Hour, please put your phone on silent and keep your voice down where possible.
Wednesday 18 June
  • Open 8am to 5:30pm
Thursday 19 June
  • Open 8am to 5:30pm
Friday 20 June
  • Open 8am to 5:30pm
Saturday 21 June
  • Open 8:30am to 12:30pm
Sunday 22 June
  • Closed

Busy times

Select a column below to find out average wait times at this location on

  1. 8am to 9am: QuietAverage wait: 0-5 minutes

Services

View all services

Services available at this location

Plan ahead

Book an appointment 

Use our online booking system to make an appointment.

Prepare your documents

Save time by getting your paperwork ready before you arrive.

Search for the transaction to check which documents you'll need to bring.

Payment methods

  • Cash
  • EFTPOS, credit or debit card

Accessibility facilities

  • Auslan video remote interpreting
  • Hearing loop
  • Quiet Hour
  • Remote live captioning
  • Wheelchair access

Location

  • Entry at street level

Parking

  • Street parking – note that Elsie Street has limited street parking.
  • Undercover parking nearby

Mobility parking

  • Availability
    • On-street disability parking more than 100m to entrance. There are 2 accessible parking spots.
    • Mobility parking is accessible via lift.
    • Undercover access to mobility parking: the closest undercover car park is George Street paid car park. You can take a lift to the ground floor which will take you to Elsie Street, to the Service NSW Burwood entrance.

Driver Knowledge Test (DKT)

  • Interpreter service (language) available for DKT
  • Wheelchair accessible DKT area
  • Staff can read DKT questions during the test

Seating and access

  • Chairs with armrests
  • Counter with customer seating
  • Mobility seating available
  • Photobooths with seating
  • Low self-serve kiosks with seating

Privacy

  • Privacy booth or space available

Hearing and visual

  • Hearing loop
  • Strong lighting
  • Fluorescent lighting

Public transport access

  • Train
    • Walk to nearest train station is less than 250m
    • Journey from train station to entry is accessible
  • Bus
    • Walk to nearest bus stop is less than 200m
    • Journey from bus stop to entry is accessible

Amenities

  • Public toilet with mobility access is less than 100m

First aid 

  • Automated external defibrillator (AED)
  • First aid kit

Quiet Hour

We offer Quiet Hour in our service centre.

Check our opening hours for days and times or find a Quiet Hour at another service centre.

During Quiet Hour we will aim to have:

  • reduced lighting where possible
  • music turned down
  • mobile phones on silent mode.

Please put your phone on silent and keep your voice down where possible if you visit during quiet hour. 

Send us your feedback on Quiet Hour.

Nearest locations

Auburn Service Centre

100 Parramatta Road
Auburn NSW 2144

Tuesday 17 June
Open 8am to 5:30pm

Auburn Dealer Business Centre

Auburn Dealer Business Centre
Inside Auburn Service Centre
100 Parramatta Road
Auburn NSW 2144

Tuesday 17 June
Open 9am to 4pm

Silverwater Service Centre

1-15 River Street
Silverwater NSW 2128

Tuesday 17 June
Open 8:30am to 5pm

BESbswy