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Face-to-face and/or over the phone

Personalised support and advice on a range of topics is available from:

  • Service NSW Business Concierge service
  • Business Connect
  • Small Businesses Commissioner.

Find out how you can access personalised support.

Business premises

Repairing and rebuilding your premises

If you are planning to rebuild, learn more about changes to the rules including:

Help people find your business

Free mail redirection

Australia Post offers free mail redirection for up to 12 months to individuals and small businesses affected by natural disasters. For more information, visit Australia Post's website.

Update your Google Business Profile

If your business has been affected by a natural disaster, update your Google Business Profile so your customers can find the latest information about your opening hours and trading details.

Follow the instructions to add or update your business address and opening hours, or provide information about temporary closure and any other changes. Visit Google Business Profile.

Business support


BizRebuild provides practical and on-the-ground assistance to businesses affected by natural disasters. They can help businesses recover with assistance ranging from finding jobs for displaced workers to drawing up recovery plans and matching businesses with donated equipment.

Visit the Business Council of Australia BizRebuild website.

Guides and plans

Business rights, protections and acceptable conduct

For guidance and information about your rights and protections as a business owner and how to treat customers fairly, visit the Australian Competition & Consumer Commission (ACCC) website.

For additional information and support about running your business in NSW including advertising and selling products and services, dealing with customers, acceptable business conduct and how to avoid and report business scams, visit NSW Fair Trading.

Business continuity toolkit

The NSW Small Business Commissioner has a free, online practical guide to help businesses create a continuity plan. Using the templates and checklists provided, you can create a plan unique to your needs, to help you prepare for times of emergency.  

For more information, visit Build a Business Continuity Plan.

Business continuity plan

The NSW State Emergency Service Business Continuity Plan can guide small businesses with planning for emergencies to help reduce damage and costs following a natural disaster. Complete a 10-minute questionnaire to make your plan.

Visit Emergency Business Continuity Plan.

Business guide to recovering from disaster

The NSW Small Business Commissioner has produced a step-by-step guide to help businesses from the moment a natural disaster hits, to the days, weeks and months ahead.

Find out more and download a copy of Get back to business: a guide to recovering from disaster.

NSW Small Business Commissioner guides

To help your business recover from the impacts of storms and floods, download the helpful, free guides available from the Small Business Commissioner website including: