In person and/or over the phone

The Service NSW Business Bureau provides the personalised support your business needs, in one convenient place. You can:

  • talk to us for one-on-one support over the phone or in person in your local area
  • access free online resources on a range of small business topics
  • manage government transactions with free digital tools.

Natural disaster support

Repairing and rebuilding your premises

If you're planning to rebuild, learn more about changes to the rules including:

Free mail redirection

Australia Post offers free mail redirection for up to 12 months to individuals and small businesses affected by natural disasters. For more information, visit Australia Post's website.

Assistance for Aboriginal and Torres Strait Islander businesses

Indigenous Business Australia provides economic development opportunities to Aboriginal and Torres Strait Islander people through:

  • loans and financial services
  • business finance and partnerships.

Find out about assistance available:

Financial institutions

Businesses that are experiencing financial difficulty can visit the Australian Banking Association’s Financial Assistance Hub for answers to frequently asked questions and guidance on next steps.

Customers will need to contact their financial institutions to discuss the options available to them.

NSW Small Business Commissioner guides

To help your business prepare for and recover from the impacts of crises and natural disasters, download the helpful free guides available from the Small Business Commissioner website including:

Business rights, protections and acceptable conduct

For guidance and information about your rights and protections as a business owner and how to treat customers fairly, visit the Australian Competition & Consumer Commission (ACCC) website.

For additional information and support about running your business in NSW including advertising and selling products and services, dealing with customers, acceptable business conduct and how to avoid and report business scams, visit NSW Fair Trading.

Related information

Last published: 24 March 2026

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