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The Family Energy Rebate helps NSW family households with dependent children cover the costs of their energy bills.

If you receive your bill directly from your energy retailer and you meet the eligibility requirements, you can apply for the Family Energy Rebate online.

Apply online

Before you apply you'll need to:

  • lodge your tax return for the last financial year with the Australian Taxation Office. If you or your partner don't need to lodge a tax return, then request a letter confirming this from the Department of Human Services (DHS).
  • receive confirmation from DHS that you were eligible for the Family Tax Benefit (FTB) for the last financial year.

When you've done both these things, you're ready to apply for a rebate. You'll also need:

  • your DHS Customer Reference Number (CRN)
  • your Department of Veterans' Affairs (DVA) number (if applicable)
  • your personal and contact details
  • a copy of your recent energy bill.
Apply online
  1. Check the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Complete and submit your application.

If you don't wish to apply online:

  1. Download and complete the Family Energy Rebate Application Form 2018-2019 – PDF.
  2. Attach a copy of your most recent energy bill.
  3. Lodge your application by post or email to the details on the form.
Apply online

To be eligible for the NSW Family Energy Rebate in a given financial year, you must:

  • be a NSW resident
  • be the account holder of an energy retailer
  • have been the recipient of the FTB for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink.
  • the person in your household who's registered as the FTB recipient should lodge the application. The recipient is the person who receives correspondence on FTB from the DHS.

If you're an on supply customer and receive your energy bill from a strata manager or community/village operator, please visit Apply for the Family Energy Rebate (on supply customers).

Apply online
  • If your energy retailer is not listed in the 'Please select' menu on the online form, you'll need to complete the paper application form. This can be downloaded from the online form.
  • The Family Energy Rebate gives eligible energy account holders a credit on an energy bill of up to $180.
Apply online

Need help?

We’re happy to help you with this transaction.

Feel free to call us on 13 77 88 or visit a service centre

Source url: https://www.service.nsw.gov.au/transaction/apply-family-energy-rebate-retail-customers