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Family Energy Rebate applications closing soon

Applications for the 2020–21 Family Energy Rebate are closing soon. Submit your application by 11pm on 30 June 2021.


The Family Energy Rebate helps NSW family households with dependent children cover the costs of their energy bills.

If you receive your bill directly from your energy retailer and you meet the eligibility requirements, you can apply for the Family Energy Rebate online.

Note: The 2020-21 Family Energy Rebate will close at 11pm on 30 June 2021. 

Closure date extension

We have extended the closure date from 16 June to 11pm on 30 June 2021. 

Services Australia (Centrelink) is finalising the reconciliation of the Family Tax Benefit (FTB) for 2019-20 for NSW customers. If you have confirmed your 2019-20 income for FTB, but have not received your reconciliation outcome letter from Services Australia, you can still apply for the Family Energy Rebate. The sooner you apply, the sooner we can start processing your application.

You may receive an email or letter advising that you do not qualify for the Family Energy Rebate because Services Australia may not yet have reconciled your FTB payments with your 2019-20 household income and tax information from the Australian Tax Office. If so, you do not need to take any action or contact Service NSW or Services Australia. We will continue to work with Services Australia to recheck your reconciliation status. If Services Australia advises that your reconciliation application is complete, we will re-process your Family Energy Rebate application and inform you of the outcome. 


To be eligible for the NSW Family Energy Rebate in a given financial year, you must:

  • be a NSW resident
  • be the account holder of an energy retailer
  • have been the recipient of the Family Tax Benefit (FTB) for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink.
  • ensure the person in your household who's registered as the FTB recipient, lodges the application. The recipient is the person who receives correspondence on FTB from Services Australia.

If you receive your energy bill from a strata manager or community/village operator, visit Apply for the Family Energy Rebate (on supply customers).

What you need

Before you apply you'll need to have:

  • lodged your tax return for the last financial year with the Australian Taxation Office. If you or your partner didn't need to lodge a tax return, notify Services Australia of this. They cannot finalise your FTB until they have this information.
  • received a confirmation letter from Services Australia that your FTB has been finalised for the last financial year. 

When you've done both these things, you're ready to apply for a rebate. You'll also need:

  • your Services Australia Customer Reference Number (CRN)
  • your Department of Veterans' Affairs (DVA) number (if applicable)
  • your personal and contact details
  • a copy of your recent energy bill.

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Complete and submit your application.

If you don't wish to apply online:

  1. Download and complete the Family Energy Rebate Application Form 2020-2021 – PDF.  
  2. Attach a copy of your most recent energy bill.
  3. Lodge your application by post or email to the details on the form.

More information

  • If your energy retailer is not listed in the 'Please select' menu on the online form, you'll need to complete the paper application form. This can be downloaded from the online form.
  • The Family Energy Rebate gives eligible energy account holders a credit on an energy bill of up to $180.
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