Apply for the NSW Family Energy Rebate (on-supply customers)

Introduction

The NSW Family Energy Rebate helps people with dependent children pay their electricity bills.

The NSW Family Energy Rebate is up to $275 per embedded network (on-supply) household, per financial year.

If you are an embedded network (on-supply) electricity customer, you apply for the NSW Family Energy Rebate by post.

If you are a retail (on-market) customer, you can apply for the NSW Family Energy Rebate online.

Note: 

• Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.
• The Commonwealth Government has announced that households will receive up to $300 towards their electricity bill in the 2024–25 financial year. Most customers will receive their payments in quarterly instalments. More information will be available soon.

Eligibility

You may be eligible if you live in NSW and all the following apply: 

• you have an electricity account for your home in NSW
• you're the account holder (the account and bill must be in your name)
• you received the Family Tax Benefit in the 2023–24 financial year and you have:
  • lodged your tax return for the last financial year with the Australian Tax Office (ATO), and
  • finalised your entitlement to the Family Tax Benefit payments with Centrelink.

What you need

• the confirmation letter from Services Australia that your Family Tax Benefit has been finalised for the last financial year
• your Services Australia Customer Reference Number (CRN)
• a printed (not hand-written) copy of your latest energy bill which must have:
  • your name and address printed on it
  • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old). 

Note: Services Australia cannot finalise your Family Tax Benefit until your tax return has been lodged. If you did not need to lodge a tax return, you need to notify Services Australia.

How to apply

1. Check the eligibility requirements
2. Select the 'Download PDF form' button.
3. Complete the form.
4. Attach a copy of your most recent energy bill.
5. Post your application to NSW Family Energy Rebate, PO Box 435, Parramatta NSW 2124.

More information

• You will receive the rebate as a lump-sum payment of $275 (or $33 if you receive the NSW Low Income Household Rebate (on supply customers).
• You can only receive the rebate for your principal place of residence.
• A household can only receive one NSW Family Energy Rebate each financial year.
• Invoices must be printed unless:
  • they have been prepared from a branded invoice book
  • the supplier does not have the capacity to provide printed invoices.