Apply for the NSW Family Energy Rebate (on-supply customers)

Introduction

The NSW Family Energy Rebate helps people with dependent children pay their electricity bills.

The NSW Family Energy Rebate is up to $275 per embedded network (on-supply) household, per financial year.

If you are an embedded network (on-supply) electricity customer, you apply for the NSW Family Energy Rebate by post.

If you are a retail (on-market) customer, you can apply for the NSW Family Energy Rebate online.

Note: Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Eligibility

You may be eligible if you live in NSW and all the following apply: 

• you have an electricity account for your home in NSW
• you're the account holder (the account and bill must be in your name)
• you received the Family Tax Benefit in the 2023–24 financial year and you have:
  • lodged your tax return for the last financial year with the Australian Tax Office (ATO), and
  • finalised your entitlement to the Family Tax Benefit payments with Centrelink.

What you need

• the confirmation letter from Services Australia that your Family Tax Benefit has been finalised for the last financial year
• your Services Australia Customer Reference Number (CRN)
• a printed (not hand-written) copy of your latest energy bill which must have:
  • your name and address printed on it
  • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old). 

Note: Services Australia cannot finalise your Family Tax Benefit until your tax return has been lodged. If you did not need to lodge a tax return, you need to notify Services Australia.

How to apply

1. Check the eligibility requirements
2. Select the 'Download PDF form' button.
3. Complete the form.
4. Attach a copy of your most recent energy bill.
5. Post your application to NSW Family Energy Rebate, PO Box 435, Parramatta NSW 2124.

More information

• You will receive the rebate as a lump-sum payment of $275 (or $33 if you receive the NSW Low Income Household Rebate (on supply customers).
• You can only receive the rebate for your principal place of residence.
• A household can only receive one NSW Family Energy Rebate each financial year.
• Invoices must be printed unless:
  • they have been prepared from a branded invoice book
  • the supplier does not have the capacity to provide printed invoices.