Apply for the Family Energy Rebate (on supply customers)

Introduction

The Family Energy Rebate helps NSW family households with dependent children cover the costs of their energy bills.

If you live in an on-supplied residential community, retirement village or strata scheme, you can apply for the rebate.

'On supply' means you receive your energy bill or invoice from the strata manager or community/village operator.

Note: The 2022-23 Family Energy Rebate will close at 11pm on 16 June 2023.

To be eligible for the NSW Family Energy Rebate in a given financial year, you must:

be a NSW resident
be an on-supplied customer named on the bill of an energy retailer
have been the recipient of the Family Tax Benefit (FTB) for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink
ensure the person in your household who's registered as the FTB recipient lodges the application. The recipient is the person who receives correspondence on FTB from Services Australia.

If you pay your energy bill directly to an energy retailer, visit Apply for the Family Energy Rebate (retail customers).

Before you apply you'll need to have:

lodged your tax return for the last financial year with the Australian Taxation Office. If you or your partner didn't need to lodge a tax return, notify Services Australia of this. They cannot finalise your FTB until they have this information.
received a confirmation letter from Services Australia that your FTB has been finalised for the last financial year.

When you've done both these things, you're ready to apply for a rebate. You'll also need:

The Family Energy Rebate for eligible on-supplied residents of community/retirement villages or strata schemes is up to $198. The amount varies depending on whether you're also eligible for the Low Income Household Rebate (on supply customers).
Invoices must be printed or handwritten if:
- they have been prepared from a branded invoice book (company stamps will not be accepted)
- the supplier doesn't have the capacity to provide printed invoices.