Apply for the NSW Family Energy Rebate (on-supply customers)

Eligibility and application details for a bill rebate for on-supply electricity customers with dependent children. 

Introduction

The NSW Family Energy Rebate helps people with dependent children pay their electricity bills.

The NSW Family Energy Rebate is up to $198 per embedded network (on-supply) household, per financial year. 

If you are an embedded network (on-supply) electricity customer, you can apply for the NSW Family Energy Rebate online or by post.

If you are a retail (on-market) customer, you can apply for the NSW Family Energy Rebate online.

Note: Embedded network (on-supply) means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Eligibility

You may be eligible if you live in NSW and all the following apply: 

  • you have an electricity account for your home in NSW
  • you're the account holder (the account and bill must be in your name)
  • you received the Family Tax Benefit in the 2024– 25 financial year and you have:
    • lodged your tax return for the last financial year with the Australian Tax Office (ATO), and
    • finalised your entitlement to the Family Tax Benefit payments with Centrelink.

Note: From 1 July 2025, the following embedded network suppliers will deliver energy rebates directly to their  customers:

  • ARC Energy Group
  • Energy Locals / Energy locals Urban
  • Origin Energy (including most of their WINConnect sites)
  • Locality Planning Energy (LPE) at the following sites:
    • Bay Grand South – 11 Enid St, Tweed Heads
    • Bay Grand East (Tower 2) – 9 Enid St, Tweed heads
    • Bay Grand North (Tower 3) – 2 Thomas St, Tweed Heads

If you receive your electricity bill from one of these energy providers, you can now apply online for the NSW Family Energy Rebate using the Family Energy Rebate (Retail) application form.

What you need

  • the confirmation letter from Services Australia that your Family Tax Benefit has been finalised for the last financial year
  • your Services Australia Customer Reference Number (CRN)
  • a printed (not hand-written) copy of your latest energy bill which must have:
    • your name and address printed on it
    • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old). 

Note: Services Australia cannot finalise your Family Tax Benefit until your tax return has been lodged. If you did not need to lodge a tax return, you need to notify Services Australia.

How to apply

  1. Check the eligibility requirements
  2. Select the 'Apply online' button.
  3. Complete and submit your application.

You'll receive an email with a reference number confirming your application has been submitted within 24 hours.

If you're unable to apply online:

Download and complete the NSW Family Energy Rebate Application Form – PDF.

Lodge your application,with a copy of your most recent energy bill, by post to:

NSW Energy Rebates

PO Box 435

Parramatta, NSW 2124

More information

  • You will receive the rebate as a lump-sum payment of $198 (or $22 if you receive the NSW Low Income Household Rebate (on supply customers).
  • You can only receive the rebate for your principal place of residence.
  • A household can only receive one NSW Family Energy Rebate each financial year.
  • Invoices must be printed unless:
    • they have been prepared from a branded invoice book
    • the supplier does not have the capacity to provide printed invoices.
Last updated: 14 August 2025