Apply for the NSW Low Income Household Rebate (on-supply customers)

Eligibility and application details for a bill rebate for on-supply electricity customers with eligible concession cards.

Introduction

The NSW Low Income Household Rebate helps eligible concession cardholders pay their electricity bills.

If you're an embedded network (on-supply) customer, you can apply for the rebate here.

If you're a retail (on-market) customer, contact your electricity retailer to apply.

Note: Embedded network (on-supply) means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Eligibility

You may be eligible if you live in NSW and all of the following apply:

  • you have an electricity account for your home in NSW
  • you're the account holder (the electricity account and bill must be in your name)
  • you hold one of the following:
    • Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs (DVA)
    • Health Care Card issued by Services Australia
    • Low Income Health Care Card issued by Services Australia
    • DVA Veteran Gold Card.

You can only receive the rebate for your principal place of residence.

If you receive the NSW Low Income Household Rebate, you may be eligible for the NSW Gas Rebate.

Commonwealth Seniors Health Card holders are not eligible for this rebate and can apply for the Seniors Energy Rebate instead.

Note: From 1 July 2025, the following embedded network suppliers will deliver energy rebates directly to their customers:

  • ARC Energy Group
  • Energy Locals Pty Ltd
  • Origin Energy (including most of their WINConnect sites)
  • Locality Planning Energy (LPE) at the following sites:
    • Bay Grand South – 11 Enid Street, Tweed Heads
    • Bay Grand East (Tower 2) – 9 Enid Street, Tweed Heads
    • Bay Grand North (Tower 3) – 2 Thomson Street, Tweed Heads

If you receive your electricity bill from one of these energy providers, contact your retailer to apply for the NSW Low Income Household Rebate.

What you need

To apply for the NSW Low Income Household Rebate (on-supply customers) you need:

  • your concession card details
  • a printed (not hand-written) copy of your latest electricity bill (JPG or PDF file) which must have:
    • your name and address printed on it
    • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old).
  • your Australian bank account details (to receive your rebate).

How to apply

  1. Check you meet the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Follow the steps to apply for the rebate.

You'll receive a confirmation number and an email with details on what happens next.

If you're unable to apply online

  1. Check you meet the eligibility requirements.
  2. Download and complete the Energy rebates embedded network (on-supply) customer application form – PDF.
  3. Attach a copy of your most recent electricity bill/invoice.
  4. Post your application to:
    NSW Energy Rebates
    PO Box 435
    Parramatta NSW 2124

More information

  • You'll receive your rebate as a lump sum payment deposited into your bank account.
  • Invoices must be printed, unless:
    • they have been prepared from a branded invoice book
    • the supplier does not have the capacity to provide printed invoices.
  • A household can only receive one NSW Low Income Household Rebate each financial year.

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Last published: 10 August 2026