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The Low Income Household Rebate helps eligible low income NSW households cover the costs of their energy bills. It is paid once each financial year.

If you live in an on-supplied residential community, retirement village or strata scheme and you meet the eligibility requirements, you can apply for the rebate online.

Note: 'On supply' means you receive your energy bill or invoice from the strata manager or community/village operator.


You can apply for the Low Income Household Energy Rebate if: 

  • you're a NSW resident
  • you're an on-supplied customer named on the energy bill
  • you hold one of the following:
    • Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia, or
    • DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).

Note: Commonwealth Seniors Health Card holders are not eligible for this rebate. If you're unsure of your rebate eligibility, call 13 77 88.

What you need

  • a printed (not hand-written) copy of your latest energy bill (JPG or PDF file) which must have:
    • your name and address printed on it
    • the most recent meter reading dates for your household (taken after 1 July in the current financial year and be less than 3 months old).
  • personal and contact details
  • pensioner concession, health care or gold card details
  • your bank account details for the electronic funds transfer.

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Follow the prompts to apply for the rebate.

You'll receive a confirmation number and an email with details on what happens next.

If you're unable to apply online:

  1. Download and complete the application form – Low Income Household Rebate Application Form On-Supply Household – PDF.
  2. Attach a copy of your most recent energy bill. 
  3. Lodge your application by post or email to the details on the form.

More information

  • You'll receive your rebate as a lump sum payment of $313.50 deposited into your bank account.
  • Invoices must be printed or hand-written if:
    • they have been prepared from a branded invoice book (company stamps will not be accepted)
    • the supplier does not have the capacity to provide printed invoices.
  • The rebate is only applied to your principal place of residence.
  • A household can only receive one Low Income Household Rebate each financial year.


Last updated: 22 December 2022
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