The NSW Family Energy Rebate helps people with dependent children pay their electricity bills.

The NSW Family Energy Rebate is up to $180 per retail (on-market) household, per financial year.

You will also receive a one-off National Energy Bill Relief Household Payment as a lump sum of up to $500 in financial year 2023-24 if:

  • you meet the eligibility criteria
  • your application for the NSW Family Energy Rebate is successful
  • your household has not already received the National Energy Bill Relief Household Payment.

If you are a retail (on-market) customer, you can apply for the NSW Family Energy Rebate online.

If you are an embedded network (on-supply) electricity customer, you may be eligible to apply for the NSW Family Energy Rebate (on supply customers).


  • Applications for the 2023-24 NSW Family Energy Rebate will close at 11pm on Sunday 16 June 2024.
  • Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.


You may be eligible if you live in NSW and all of the following apply:

  • you have an electricity account for your home in NSW
  • you're the account holder (the account and bill must be in your name)
  • you received the Family Tax Benefit in the previous financial year and you have:
    • lodged your tax return for the last financial year with the Australian Tax Office (ATO), and
    • finalised your entitlement to the Family Tax Benefit payments with Centrelink.

What you need


  • the confirmation letter from Services Australia that your Family Tax Benefit has been finalised for the last financial year
  • your Services Australia Customer Reference Number (CRN)
  • your energy account details.

Note: Services Australia cannot finalise your Family Tax Benefit until your tax return has been lodged. If you did not need to lodge a tax return, you need to notify Services Australia.

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Complete and submit your application.

You'll receive a confirmation email with details on what happens next.


More information

  • Retail customers receive the rebate as a lump-sum payment of $180 (or $20 if you are also eligible to receive the NSW Low Income Household Rebate) credited to your energy bill.
  • You can only receive the rebate for your principal place of residence.
  • A household can only receive one NSW Family Energy Rebate each financial year.
Last updated: 17 June 2024

Rate the information on the page