Apply for the NSW Family Energy Rebate (retail customers)

Introduction

The NSW Family Energy Rebate helps people with dependent children pay their electricity bills.

If you are a retail (on-market) customer, you can apply for the NSW Family Energy Rebate online.

If you are an embedded network (on-supply) electricity customer, you may be eligible to apply for the NSW Family Energy Rebate (on-supply customers).

Note: Embedded network (on-supply) means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Eligibility

You may be eligible if you live in NSW and all of the following apply:

• you have an electricity account for your home in NSW
• you're the account holder (the electricity account and bill must be in your name)
• you received the Family Tax Benefit in the 2025–26 financial year and you have:
  • lodged your tax return for the 2025–26 financial year with the Australian Tax Office (ATO), and
  • finalised your entitlement to the Family Tax Benefit payments with Centrelink.

What you need

To apply for the NSW Family Energy Rebate (retail customers) you need:

• the confirmation letter from Services Australia that your Family Tax Benefit has been finalised for the last financial year
• your Services Australia Customer Reference Number (CRN)
• your energy account details.

Note: Services Australia cannot finalise your Family Tax Benefit until your tax return has been lodged. If you did not need to lodge a tax return, you need to notify Services Australia.

How to apply

1. Check the eligibility requirements.
2. Select the 'Apply online' button.
3. Follow the steps to apply for the rebate.

You'll receive a confirmation email with details on what happens next.

If you're unable to apply online

1. Check the eligibility requirements.
2. Download and complete the Family Energy Rebate retail customer application form – PDF.
3. Attach a copy of your most recent electricity bill.
4. Post your application to:
   NSW Energy Rebates
   PO Box 435
   Parramatta NSW 2124

More information

• Retail customers receive the rebate as a lump-sum payment credited to your energy bill.
• You can only receive the rebate for your principal place of residence.
• A household can only receive one NSW Family Energy Rebate each financial year.