Apply for the NSW Life Support Energy Rebate (on-supply customers)

Eligibility and application details for the electricity bill rebate for embedded network (on supply) customers who use life support equipment at home.

Introduction

The NSW Life Support Energy Rebate helps pay electricity bills for people who need, or have someone living with them who needs, to use approved energy-intensive life support equipment at home (such as home dialysis, ventilators and oxygen concentrators).

The NSW Life Support Energy Rebate is up to $1,477.52 per embedded network (on-supply) household, per financial year, depending on the equipment type. 

You will also automatically receive a one-off National Energy Bill Relief Household Payment as a lump sum of up to $500 in financial year 2023-24 if:

  • you meet the eligibility criteria
  • your application for the NSW Life Support Rebate is successful 
  • your household has not already received the National Energy Bill Relief payment.

If you live in an embedded network (on-supply), you can apply for the rebate below.

If you are a retail (on-market) customer, you need to contact your electricity retailer to apply.

Note: Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Eligibility

You may be eligible if you live in NSW and all of the following apply:

  • you have an electricity account for your home in NSW
  • you’re the account holder (the account and bill must be in your name)
  • you or someone living with you has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.

What you need

  • the completed NSW Life Support Rebate Medical Declaration
  • your medical practitioner to complete and sign the medical declaration in the form
  • a printed invoice (not hand-written) copy of your latest electricity bill which must have:
    • your name and address printed on it
    • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old)
  • your bank account details (to receive your rebate).

How to apply

  1. Check the eligibility requirements.
  2. Download and complete NSW Life Support Rebate Medical Declaration – PDF.
  3. Ask your medical practitioner (GP or specialist) to complete and sign the relevant sections of the form.
  4. Select the 'Apply online' button.

You'll receive a confirmation number and an email with details on what happens next.

If you're unable to apply online

  1. Download and complete NSW Life Support Rebate Application Form On-Supply Household – PDF.
  2. Ask your medical practitioner (GP or specialist) to complete and sign the relevant sections of the form.
  3. Attach a copy of your most recent electricity bill.
  4. Post your application to NSW Energy Rebates, PO Box 435, Parramatta NSW 2124.

More information

  • You'll need to reapply for this rebate every year and provide the NSW Life Support Rebate Medical Declaration every 2 years.
  • Some machines have a part-time and full-time (24 hour a day) rate rebate. Your doctor will need to indicate on the form the rate you use the equipment.
    • You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.
    • If more than one person uses the approved equipment, you can receive multiple rebates, but you need to submit a separate application form for each patient.

      Documents

      Medical declaration

      Translations

      Application form

      Translations

      Related transactions

      Last updated: 28 November 2023