Apply for the NSW Life Support Energy Rebate (on-supply customers)

Introduction

The NSW Life Support Rebate helps pay electricity bills for people who need, or have someone living with them who needs, to use approved energy-intensive life support equipment at home (such as home dialysis, ventilators and oxygen concentrators).

If you live in an embedded network (on-supply), you can apply for the rebate below.

If you are a retail (on-market) customer, you need to contact your electricity retailer to apply.

Note: Embedded network (on-supply) means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Eligibility

You may be eligible if you live in NSW and all of the following apply:

• you have an electricity account for your home in NSW
• you’re the account holder (the electricity account and bill must be in your name)
• you or someone living with you has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.

If you receive your electricity bill from one of these energy providers, contact your retailer to apply for the NSW Life Support Rebate.

What you need

To apply for the NSW Life Support Energy Rebate (on-supply customers) you need:

• the completed NSW Life Support Rebate Medical Declaration form
• your registered medical practitioner to complete an assessment and complete and sign the Life Support Medical Practitioner section of the form
• a printed invoice (not hand-written) copy of your latest electricity bill which must have:
  • your name and address printed on it
  • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old)
• your Australian bank account details (to receive your rebate).

How to apply

1. Check the eligibility requirements.
2. Download and complete the 'applicant' and 'patient' section in the form.
3. Ask your medical practitioner (GP or specialist) to complete and sign the relevant sections of the form.
4. Select the 'Apply online' button.
5. Follow the steps to apply for the rebate.

You'll receive a confirmation number and an email with details on what happens next.

If you're unable to apply online

1. Check the eligibility requirements.
2. Download and complete the Energy rebates embedded network (on-supply) customer application form – PDF.
3. Ask your medical practitioner (GP or specialist) to complete the medical declaration.
4. Attach a copy of your most recent electricity bill or invoice.
5. Post your application to:
   NSW Life Support Rebate
   PO Box 435
   Parramatta NSW 2124

More information

• You'll need to reapply for this rebate every year and provide the NSW Life Support Rebate Medical Declaration every 4 years.
• Some machines have a part-time and full-time (24 hour a day) rate rebate. Your doctor will need to indicate on the form the rate you use the equipment.
• You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.
• If more than one person uses the approved equipment, you can receive multiple rebates, but you need to submit a separate application form for each patient.