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The Life Support Energy Rebate helps eligible NSW households cover the costs of their energy bills.

The rebate is for NSW customers who need, or have someone living with them who needs to use approved energy-intensive medical equipment at home. The equipment must be essential for supporting life, such as home dialysis, ventilators and oxygen concentrators.

Note: If you live in an on-supplied residential community, retirement village or strata scheme, please visit Apply for the Life Support Energy Rebate (on-supplied households).

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  • the PDF form – 'NSW Life Support Rebate Application Form Retail Customers'
  • your personal and contact details
  • your medical practitioner to complete and sign the relevant sections of the form
  • your electricity account details.
Download PDF form
  1. Check you meet the eligibility requirements.
  2. Select the 'Download PDF form' button.
  3. Complete the form.
  4. Ask your medical practitioner (GP or specialist) to complete the relevant section and sign the declaration.
  5. Send your application directly to your electricity retailer.
Download PDF form

You can apply for the Life Support Energy Rebate if you or someone living at the address of the eligible customer:

  • is a NSW resident
  • is an account holder of an electricity retailer, either direct or on-supplied
  • has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence. 
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  • You'll need to reapply for this rebate every 2 years.
  • You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.
  • If more than one person uses the approved equipment, you can receive multiple rebates, but you need to submit a separate application form for each patient.
  • Some machines have a part-time and full-time (24 hour a day) rate rebate. Your doctor will need to indicate on the form the rate you use the equipment. 
  • You'll receive the rebate as a credit on each quarterly electricity bill. The amount of the rebate depends on the machine and the number of days on that bill for that billing period.
  • If you change electricity providers, you need to submit a new, signed application form to your new provider, to continue to receive the rebate.
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Need help?

We’re happy to help you with this transaction.

Feel free to call us on 13 77 88 or visit a service centre

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