With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

Text size


The Life Support Energy Rebate helps eligible NSW households cover the costs of their energy bills.

The rebate is for NSW customers who need, or have someone living with them who needs, to use approved energy-intensive medical equipment at home. The equipment must be essential for supporting life, such as home dialysis, ventilators and oxygen concentrators.

If you live in an on-supplied residential community, retirement village or strata scheme, you can apply for the rebate online.

Note: 'On supply' means you receive an electricity bill or invoice issued by, or on behalf of, the owners or management of your residential community, retirement village, or strata scheme.


You can apply for the Life Support Energy Rebate if you or someone living at the address of the eligible customer:

  • is a NSW resident
  • is an on-supplied customer named on the bill of an energy retailer
  • has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.

If you pay your energy bill directly to your retailer, visit Apply for the Life Support Energy Rebate (direct supply households).

What you need

  • a MyServiceNSW Account
  • your personal and contact details
  • your medical practitioner to complete and sign the Life Support Rebate Medical Declaration – PDF
  • your bank account details for the electronic funds transfer
  • a printed (not hand-written) copy of your latest energy invoice (JPG or PDF file).

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Log in, or create your MyServiceNSW Account.
  4. Select the 'My services' tab on your dashboard.
  5. Select the 'Add services' button.
  6. Select 'Energy rebates'.
  7. Agree to the Terms and Conditions.
  8. Select 'Next'.
  9. Enter the required details.
  10. Upload your invoice/bill and your medical practitioner's completed form.
  11. Submit your application.

If you don't wish to apply online:

  1. Download and complete NSW Life Support Rebate Application Form On-supplied Household – PDF.
  2. Ask your medical practitioner (GP or specialist) to complete the form.
  3. Attach a copy of your most recent electricity bill.
  4. Lodge your application by post or email to the details on the form.

More information

  • Invoices must be printed. Hand-written invoices will only be accepted if:
    • they have been prepared from a branded invoice book (company stamps will not be accepted)
    • the supplier doesn't have the capacity to provide printed invoices.
  • You'll need to reapply for this rebate every 2 years.
  • You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.
  • If more than one person uses the approved equipment, you can receive multiple rebates, but you need to submit a separate application form for each patient.
  • Some machines have a part-time and full-time (24 hour a day) rate rebate. Your doctor will need to indicate on the form the rate you use the equipment.