Apply for the Life Support Energy Rebate (on supply customers)

The Life Support Energy Rebate helps eligible NSW households cover the costs of their energy bills.

The rebate is for NSW customers who need, or have someone living with them who needs, to use approved energy-intensive medical equipment at home. The equipment must be essential for supporting life, such as home dialysis, ventilators and oxygen concentrators.

If you live in an on-supplied residential community, retirement village or strata scheme, you can apply for the rebate online.

Note: 'On supply' means you receive an electricity bill or invoice issued by, or on behalf of, the owners or management of your residential community, retirement village, or strata scheme.

• your personal and contact details
• your medical practitioner to complete and sign the Life Support Rebate Medical Declaration – PDF
• your bank account details for the electronic funds transfer
• a printed (not hand-written) copy of your latest energy invoice (JPG or PDF file).

1. Check the eligibility requirements.
2. Select the 'Apply online' button.
3. Log in to, or sign up for, a MyServiceNSW Account.
4. Select the 'Services' tab on your dashboard.
5. Link to 'NSW Energy Rebates'.
6. Agree to the Terms and Conditions.
7. Select 'Next'.
8. Enter the required details.
9. Upload your invoice/bill and your medical practitioner's completed form.
10. Submit your application.

If you don't wish to apply online:

1. Download and complete NSW Life Support Rebate Application Form On-supplied Household – PDF.
2. Ask your medical practitioner (GP or specialist) to complete the form.
3. Attach a copy of your most recent electricity bill. 
4. Lodge your application by post or email to the details on the form.

You can apply for the Life Support Energy Rebate if you or someone living at the address of the eligible customer:

• is a NSW resident
• is an on-supplied customer named on the bill of an energy retailer
• has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.

If you pay your energy bill directly to your retailer, visit Apply for the Life Support Energy Rebate (direct supply households).