Apply for the NSW Life Support Energy Rebate (on-supply customers)

Eligibility and application details for the electricity bill rebate for embedded network (on-supply) customers who use life support equipment at home.

Introduction

The NSW Life Support Rebate helps pay electricity bills for people who need, or have someone living with them who needs, to use approved energy-intensive life support equipment at home (such as home dialysis, ventilators and oxygen concentrators).

If you live in an embedded network (on-supply), you can apply for the rebate below.

If you are a retail (on-market) customer, you need to contact your electricity retailer to apply.

Note: Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Opt-in retailers

From 1 July 2025, these embedded network suppliers will deliver energy rebates directly to their  customers:

  • ARC Energy Group
  • Energy Locals / Energy locals Urban
  • Origin Energy (including most of their WINConnect sites)
  • Locality Planning Energy at the following sites:
    • Bay Grand South - 11 Enid St, tweed Heads
    • Bay Grand East (Tower 2) - 9 Enid St, Tweed heads
    • Bay Grand North (Tower 3) - 2 Thomas ST, Tweed Heads

If you receive your electricity bill from one of these energy providers, you can contact the provider directly to apply for this rebate.

Eligibility

You may be eligible if you live in NSW and all of the following apply:

  • you have an electricity account for your home in NSW
  • you’re the account holder (the account and bill must be in your name)
  • you or someone living with you has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.

What you need

  • the completed NSW Life Support Rebate Medical Declaration form.
  • your medical practitioner to complete and sign the medical declaration in the form
  • a printed invoice (not hand-written) copy of your latest electricity bill which must have:
    • your name and address printed on it
    • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old)
  • your bank account details (to receive your rebate).

How to apply

  1. Check the eligibility requirements.
  2. Download and complete the 'applicant' and 'patient' section in the NSW Life Support Rebate Medical Declaration – PDF.
  3. Ask your medical practitioner (GP or specialist) to complete and sign the medical declaration in the form.
  4. Select the 'Apply online' button.

You'll receive a confirmation number and an email with details on what happens next.

More information

  • You'll need to reapply for this rebate every year and provide the NSW Life Support Rebate Medical Declaration every 4 years.
  • Some machines have a part-time and full-time (24 hour a day) rate rebate. Your doctor will need to indicate on the form the rate you use the equipment.
  • You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.
  • If more than one person uses the approved equipment, you can receive multiple rebates, but you need to submit a separate application form for each patient.
Last updated: 4 July 2025