If you’re going to work in a place that serves alcohol or provides gambling services, you'll need to undertake training in Responsible Service of Alcohol (RSA) and/or Responsible Conduct of Gambling (RCG).

When you've completed your training, you'll receive RSA and/or RCG Interim Certificate(s), and you can then apply for your RSA/RCG photo competency card.

Once you have your competency card you can access it digitally using your mobile phone or tablet device. You'll need to have a MyServiceNSW Account and the latest version of the Service NSW app. You can then link your MyServiceNSW Account to Liquor & Gaming NSW.

What you'll need

  • your RSA or RCG Interim Certificate, issued by an approved NSW training provider
  • your 100 points of ID documents – see the back of the Interim Certificate for acceptable document types
    • your personal details on your interim certificate must match your ID – any discrepancies can be fixed at Service NSW.

Note: If you've changed your name from what is shown on your identity documents, you'll need to provide a change of name certificate or marriage certificate (Australian, or overseas with translation).

How to apply

  1. Complete your RSA or RCG training with an approved training provider.
  2. Get your RSA or RCG Interim Certificate from your training provider. If you have both, you only need to bring one to the service centre.
  3. Gather your original identity documents.
  4. Visit a service centre to have your photo taken and submit your application.

Who's eligible?

You must have:

  • successfully completed an approved NSW RSA or RCG training course
  • received an RSA or RCG Interim Certificate
  • not previously applied for a photo competency card.

Things to keep in mind...

  • You can be fined for using an expired Interim Certificate or an expired photo competency card.
  • Your photo competency card will be mailed to you within 3 weeks of submitting your application.
  • You must submit your own application in person – other people can’t apply for you.
  • The cost of the competency card is included in the course fee you pay for RSA or RCG training.
  • If you already have a competency card, you may want to renew it.