Introduction

You can close a Transport for NSW E-Toll Account at a Service NSW Centre.

Note: The spouse or surviving partner may be eligible to transfer the e-toll account

Eligibility

Those able to close the account include:

  • a surviving partner/spouse
  • the executor of the Will
  • the Enduring Guardian or Power of Attorney.

What you need

  • your proof of identity
  • the E-Toll Account details
  • the tag/s (for an E-Toll Tag Account)
  • a copy of the Will for the person who has died.

You'll also need one of the following documents:

  • a completed PDF form – Advice of Death
  • the death certificate (original or copy)
  • a newspaper death notice
  • a letter from a solicitor or the NSW Trustee and Guardian advising that the person has died
  • in the case of a missing person presumed deceased, a 'Presumption of Death Order' issued by the Supreme Court (original or copy).

How to close

  1. Check the eligibility requirements.
  2. Visit a service centre with:
    1. all the required documents.
    2. the tag/s (for an E-Toll Tag Account).
  3. Pay any outstanding amounts on the account.

You can find your nearest service centre using our locator map. Note: not all service centres accept cash.

Refunds and payment

To avoid a non-return tag fee, return the tag/s undamaged when closing the account.

If the account is in credit, refunds will be paid by cheque to the estate within 6 to 8 weeks of the account closure.

Payment

If the account is in debit, you'll need to pay the outstanding fees when closing the account.

To find out which payment methods are available at the service centre, search for the location and go to the service centre page.

Last updated: 11 March 2024