Due to technical issues with the E-Toll platform, you may experience delays with the transaction and response times. The E-Toll team is working to resolve the issue and apologise for any inconvenience.

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Introduction

You can close a Transport for NSW E-Toll Account at a Service NSW Centre.

Outstanding fees must be paid when closing the account, and any refund will be processed after 31 days. You’ll need to return the tag/s undamaged to avoid a non-return tag fee.

Refunds will be paid by cheque to the estate within 6 to 8 weeks of the account's closure.

Eligibility

Those able to close the account include:

  • a surviving partner/spouse
  • the executor of the Will
  • the Enduring Guardian or Power of Attorney.

What you need

  • your personal details and proof of identity
  • the account details
  • the tag/s (for an E-Toll Tag Account).

You'll also need one of the following documents:

  • a completed Advice of Death form
  • the death certificate (original or copy)
  • a newspaper death notice
  • a letter from a solicitor or the NSW Trustee and Guardian advising that the person is deceased
  • in the case of a missing person presumed deceased, a 'Presumption of Death Order' issued by the Supreme Court (original or copy).