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If you need to close a Transport for NSW E-Toll Account due to a deceased estate, you can do this at a service centre.

Outstanding fees must be paid when closing the account, and any refund will be processed after 31 days. You’ll need to return the tag/s undamaged to receive the tag security deposit refund, or, if a deposit isn't held, to avoid a non return tag fee.

Refunds will be paid by cheque to the estate within 6 to 8 weeks of the account's closure.


Those able to close the account include:

  • a surviving partner/spouse
  • the executor of the Will
  • the Enduring Guardian or Power of Attorney.

What you need

  • your personal details and proof of identity
  • the E-Toll Account details
  • the tag/s.

You'll also need one of the following pieces of documentation confirming the deceased's status:

  • a completed Advice of Death form
  • the death certificate (original or copy)
  • a newspaper death notice
  • a letter from a solicitor or the NSW Trustee and Guardian advising that the person is deceased
  • in the case of a missing person presumed deceased, a 'Presumption of Death Order' issued by the Supreme Court (original or copy).