There are thousands of products sold for personal use in Australia. The Australian Competition and Consumer Commission (ACCC) and state and territory consumer protection agencies monitor and oversee their safety. The product safety system relies on the help of consumers, suppliers and government agencies to keep everyone safe.

If you buy consumer products from a business, you should expect that the goods you buy are safe and fit for purpose.

In NSW, if you come across an unsafe situation or item (even if no one has been hurt), you should:

  • let the supplier know about the issue
  • report the issue to Fair Trading NSW by calling 13 32 20 or making a complaint online
  • report the matter to Product Safety Australia.
Last updated: 17 May 2024

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