Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses

Looking after yourself, family, neighbours and friends is important during any emergency and recovery from these latest bushfires will take some time.

NSW Health is providing additional staff and resources in impacted rural and regional communities, and their support will include advice and pathways to care for people who need specialist assistance.

Bushfire smoke and the Air Quality Index (AQI)

The AQI is a report of air quality and indicates how clean or polluted the air is in areas across NSW. For air quality readings that are updated hourly, visit Current and forecast air quality.

Returning home safely

For health advice on returning home safely after a bushfire, such as wearing protective clothing, handling waste and managing food and water supplies, visit NSW Health.

NSW Government experts will check every fire-damaged property for asbestos. Do not enter your property until you have been told it is safe. Watch the video below to learn about the dangers of fire-damaged properties.

Keeping safe from asbestos after a bushfire

The video starts with a title card showing the NSW Government logo that reads, “Keeping safe from asbestos after a bushfire”.

Narrator: “If your house or business had asbestos present and has been damaged by fire, this could become a health risk.”

We see burnt-out trees, and the remains of a fire-damaged building including fibro and metal items including shelving, a trolley, a barrel and corrugated iron.

Narrator: “Asbestos is mainly found in structures built before 1990.”

Close-ups of broken pieces of asbestos on the ground.

Narrator: “It can be in the fibro cement sheeting that is in walls, ceilings, eaves and roofs, as well as insulation.”

Close-ups of burnt out roofing materials as well as metal benches.

Narrator: “Houses, sheds, garages and out houses could all be affected.”

Another shot of burnt out trees and a burnt-out structure that looks like it might have been a shed with benches and toolboxes strewn around alongside broken pieces of asbestos.

Then there is a shot of a large burnt out shed being inspected by Government officials.

Narrator: “New South Wales Government experts will check every fire damaged property for asbestos.”

A shot of a Government official in full Personal Protective Equipment including suit, gloves, mask and helmet, picking up a piece of asbestos with a tool and inspecting it before placing it in a sealed bag to be taken for testing.

Then there is a shot of a burnt tree with a burnt-out structure behind it.

Narrator: “Warning: do not enter your property until you have been told it is safe.”

A shot of Government officials inspecting a property with the owners.

Narrator: “For more information – and to register for clean-up, go to service dot N S W dot gov dot au or call 13 77 88.”

There is a title card with the NSW Government logo that reads, “For more information, and to register for clean-up, go to www.service.nsw.gov.au or call 13 77 88”.

Medications and prescriptions

For advice on how to access medications, prescriptions or Medicare, DVA or Centrelink cards that have been lost or destroyed during the bushfires, visit NSW Health.

National Disability Insurance Scheme (NDIS)

If you're an NDIS participant in a bushfire-affected region, call 1800 800 110 for priority support. You can also visit NDIS Latest news to find out where Services Australia's Mobile Service Teams are being deployed on a given day.

EnableNSW

The EnableNSW team is ensuring people who have been affected by the bushfires have the support they need to help them manage their disability or health condition.

Some deliveries could be delayed, and repairers may have difficulty accessing bushfire-affected areas. If you have equipment through EnableNSW and it's been damaged or lost because of the fires, call 1800 362 253 as soon as you can to discuss your options. The team is available Monday to Friday 9am to 5pm.

Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)

If you're a client of IPTAAS, and have been impacted in any way by the bushfires, the IPTAAS team is standing by to ensure you receive the right financial assistance. This assistance could include:

  • additional travel or accommodation subsidies arising from:
    • having to travel a longer route due to road closures or other weather conditions. Please include information about your travel route in your application.
    • having to stay in accommodation for additional time due to road closures or other weather conditions. Please include tax invoices and any relevant information in your application.
  • payment options if you're experiencing financial hardship resulting from the fires.

Please call 1800 478 227 in business hours, or email IPTAAS@health.nsw.gov.au if you'd like more information.