Prepare before a storm or flood
Prepare your home
Set up access to emergency alerts
Keep your documents safe
During a storm or flood
Call NSW SES 132 500 for storm and flood assistance.
For emergencies call Triple Zero (000) or TTY 106.
Visit NSW SES for evacuation warnings and advice.
Follow emergency warnings and advice
Emergency warnings and advice
Resources to keep up-to-date on the latest information:
- see emergency warnings and advice:
- for the latest weather warnings, visit the Bureau of Meteorology.
Traffic, road closures and public transport information
Find somewhere to stay
Check phone and internet access
Follow health advice
Access medications and prescriptions
To access prescriptions and take medicines safely in an emergency event go to Healthdirect.
National Disability Insurance Scheme (NDIS)
Get 24/7 mental health support
Register with the Red Cross
Care for animals
Find out more about help with animals and livestock.
After a storm or flood
Financial support, payments and grants
Payments and grants
Contact your bank
Indigenous Business Australia
Transport: refunds, fee waivers, concessions
Fines, taxes and duties
Financial counselling services
Traffic, road closures and public transport
Find accommodation support
Tenants, landlords and homeowners
You can call 13 32 20 for assistance if you're:
- a tenant or landlord whose rented property is affected by the floods
- a homeowner with a complaint about tradespeople and their flood remediation home building work
- impacted by flood-related issues, such as cancelled accommodation, weddings and services.
Temporary housing sites are available at various locations in the Northern Rivers area of NSW for people who have had their homes affected by floods and storms. These sites consist of modular homes (also called pods) and caravans.
Get insurance and legal advice
Find out more about managing animals after a flood.
During periods of flooding, mosquito numbers can rapidly increase. It's important you take protective measures to avoid mosquito bites and the consequent risk of disease.
Visit NSW Health for advice on:
Find out if you are eligible for the free JEV vaccination.
Rebuilding or repairing
Guidance for owners and tenants of homes that are damaged or in need of rebuilding after floods can be found on the NSW Government website.
Note: If your residential or commercial building was impacted by the February and March 2022 and/or June and July 2022 floods, you can register to have a building assessment carried out by certified inspectors.
Flood-inundated homes and buildings provide conditions for mould to grow. If water has got into your home, completely clean and dry water-damaged carpets and building materials. Discard material that cannot be cleaned and dried completely.
Visit NSW Health for information on
If you are planning to rebuild, learn more about changes to the rules including:
Free mail redirection
Change your address
Help affected communities
Emergency volunteering opportunities
There are many different organisations involved in emergency management and response in NSW.