NSW Government is delivering bushfire recovery assistance to help people and businesses impacted by bushfires. The Service NSW bushfire customer care service has specialists to help guide you every step of the way.
Service NSW customer care
Customer care service
Request a call with a bushfire customer care specialist to get help with support and services available to you.
Business support
Information on the relief packages and financial and practical assistance available to businesses.
Service NSW Centres
Visit a Service NSW Centre or call us on 13 77 88.
For free help in your language, call Translating and Interpreting Services on 13 14 50 and ask them to contact us on 13 77 88.
Mobile Service Centres
Mobile Service Centres are visiting bushfire-affected regions to provide services to impacted communities.
Emergency contacts and services
NSW Rural Fire Service (RFS)
Stay up to date on the current fires
Bushfire Information Line – 1800 679 737
Hearing and speech impairment contacts
Emergency services
To report an unattended fire or emergency call Triple Zero (000)
TTY – 106
Triple Zero Apps
Bushfire registration
Service to register, find and reunite people after an emergency:
Evacuation and recovery centres
Current locations of:
Latest support
Disaster Assistance Finder
Complete our online questionnaire to receive a personalised list of available programs and services.
Support and resources
Find out about temporary shelter, accommodation options and assistance with household items.
Get access to assistance for livestock, pets and injured wildlife.
Information on the relief packages and financial and practical assistance available.
Concessions and refunds will be offered to eligible customers.
Disaster relief payments made to individuals and businesses are tax exempt.
Information on air quality readings, P2 masks, protective clothing and more.
Identification, licences and personal documents that have been damaged or destroyed can be replaced or reissued free of charge.
Use this guide to find support and plan what you need to do if you've lost your home in a bushfire.
Employees and job seekers in bushfire-affected areas may be able to access allowances and help.
Advice and support on insurance and legal matters.
Natural disasters impact both our physical environment and our mental health and well-being.
Service NSW is working in collaboration with federal, state and local government to bring you all the support and services available.
A guide for people returning to bushfire-affected homes that have been deemed safe to live in by authorities.
Financial and practical support is available for those devastated by the bushfires.
Both commercial and non-commercial NGOs are offering financial and practical support.
Find out about the assistance packages offered by your telecommunications provider.
Donate or volunteer
Find out where to donate, and how your donations help.
Find organisations needing volunteers to help those affected by bushfires.