COVID-19 update: If you are planning to go into a Service Centre, check the opening times before you visit. Read about the COVID-19 assistance available for NSW residents and businesses. 

Our online transactions are available 24/7. Call 13 77 88 for assistance or visit COVID-19.

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Liquor & Gaming NSW licences, certificates and documents

Liquor & Gaming NSW is providing the following support to licensees who have been affected by the floods:

  • replacement copies of destroyed licences and identification cards
  • extensions of interim certificates reaching their 90-day limit
  • replacement signage cost waivers or reductions
  • financial hardship provisions for annual liquor licence fees
  • extra assistance for liquor licence applications
  • temporary relocation of liquor licences to other premises. 

If you have lost your physical competency card, download a digital version. You can also find basic details of your licence, including licence number and conditions, at the online register.

Liquor premises licence documents can be downloaded for free through the liquor licence manager portal.

For more information, contact Liquor & Gaming NSW on 1300 024 720 or by email at contact.us@liquorandgaming.nsw.gov.au with details of your situation. Include ‘Flood assistance’ in the subject line. 

NSW Fair Trading licences, permits and certificates

Free replacement of the following licences, permits or certificates that have been destroyed or lost during the floods:

  • home building: contractor, qualified supervisor, tradesperson
  • motor vehicle dealer, repairer, tradesperson
  • pawnbroker and second-hand dealer
  • paintball marker
  • conveyancer
  • tow truck driver (tow truck operators should contact the Police who will advise NSW Fair Trading)
  • tattoo parlour or tattooist (email tattoos@customerservice.nsw.gov.au

​​​​To apply for a replacement card use the Application for a Duplicate Licence, Certificate or Permit – PDF, and note on the form that the reason for the card replacement is that it was lost in the bushfires or flood. Also provide the home address if it is different to your nominated address.

For further assistance, visit your nearest Service NSW Centre or call 13 77 88.

SafeWork NSW licences, permits and certificates

SafeWork NSW is offering free replacement of some licences, permits and certificates that have been destroyed or lost during the floods. To arrange a replacement, call 13 10 50.

Vehicle and vessel registrations and licences

For detailed information on driving and transport documents, visit our Driving and transport page.