Licences and business documents

If your motor vehicle was written off in a declared natural disaster, you may be able to get a refund on any motor vehicle duty paid on a replacement vehicle.

Revenue NSW may also:

• give you more time to lodge any documents or returns
• defer enforcing any fines against you
• extend your payment deadlines
• agree not to charge you interest
• arrange for you to pay any debts in instalments.

For more information, visit Natural disaster relief – Revenue NSW. 

Liquor & Gaming NSW is providing the following support to licensees who have been affected by the floods:

• replacement copies of destroyed licences and identification cards
• extensions of interim certificates reaching their 90-day limit
• replacement signage cost waivers or reductions
• replacement fees and resupplying gaming-related licences and technician ID card waivers
• financial hardship provisions for annual liquor licence fees
• extra assistance for liquor licence applications
• temporary relocation of liquor licences to other premises.

If you have lost your physical competency card, download a digital version. You can also find basic details of your licence, including licence number and conditions, at the online register.

Liquor premises licence documents can be downloaded for free through the liquor licence manager portal.

For more information, contact Liquor & Gaming NSW on 1300 024 720 or by email at contact.us@liquorandgaming.nsw.gov.au with details of your situation. Include ‘Flood assistance’ in the subject line.

Free replacement of the following licences, permits or certificates that have been destroyed or lost during the floods:

• motor vehicle dealer, repairer, tradesperson
• pawnbroker and second-hand dealer
• paintball marker
• tow truck driver (tow truck operators should contact the Police who will advise NSW Fair Trading)
• tattoo parlour or tattooist.

More information available at NSW Fair Trading.

For assistance:

• email businesslicensing@customerservice.nsw.gov.au
• visit your nearest Service NSW Centre
• call 13 77 88.

For property licences and certificates or conveyancer licences:

• email: propertylicensing@customerservice.nsw.gov.au
• visit your nearest Service NSW Centre
• call 13 77 88.

To apply for a replacement home building or trade licence, permit, certificate or card

• use the Application for a Duplicate Licence, Certificate or Permit – PDF
• explain on the form that your card was lost in a declared natural disaster (flood)
• provide the address of your home if it is different to your nominated address.​​​​

SafeWork NSW is offering free replacement of some licences, permits and certificates that have been destroyed or lost during the floods. To arrange a replacement, call 13 10 50 or email licensing@safework.nsw.gov.au