Call NSW SES 132 500 for storm and flood assistance.
For emergencies call Triple Zero (000) or TTY 106.
Visit NSW SES for evacuation warnings and advice.
For help when you have been impacted by storms and floods:
- call Service NSW on 13 77 88
- visit a Service NSW location
- go to a flood recovery centre.
For free help in your language, call Translating and Interpreting Services on 13 14 50 and ask them to contact us on 13 77 88.
Financial support, payments and grants
Payments and grants
Find out about disaster recovery payments, grants and financial assistance for:
See the disaster assistance available from the Rural Assistance Authority.
Banks offer help to customers affected by a natural disaster.
This could include financial assistance packages, deferred loans, waived fees and grants. Contact your bank for details.
Indigenous Business Australia
Indigenous Business Australia provides economic development opportunities for Aboriginal and Torres Strait Islander people.
You may be eligible for the Temporary Financial Hardship subsidy for extra help with the cost of approved child care.
Transport: refunds, fee waivers, concessions
Fines, taxes and duties
Financial counselling services
Find out more about legal help and insurance.
Revenue NSW support
Revenue NSW offers a range of payment options such as extensions and payment plans. Contact Revenue NSW to discuss your requirements.
Traffic, road closures and public transport
- Live Traffic NSW App (iPhone)
- Live Traffic NSW App (Android)
- call 132 701
Find out more about driving and transport.
Clearing your property
If your gas, electricity or water supply is disconnected, do not attempt to reconnect the service yourself.
For help with clean-up, you can contact your local council.
For health advice to reduce your risk of injury, sickness or infection during and after a natural disaster, visit NSW Health.
Find out more about clean-up and managing waste.
Health and wellbeing
Medications and prescriptions
To access prescriptions and take medicines safely in a natural disaster go to Healthdirect.
24/7 telephone services
- Lifeline Australia – 13 11 14
- Beyond Blue – 1300 22 4636
- Mensline Australia – 1300 789 978
- Kids Helpline – 1800 551 800 (for children and young people aged 5 to 25)
- NSW Mental Health Line – 1800 011 511
Find out more about mental wellbeing resources.
Find and reunite
To let people know you are safe or to find and reconnect with people after a natural disaster, register with the Red Cross service, Register. Find. Reunite.
National Disability Insurance Scheme (NDIS)
If you're an NDIS participant:
- call 1800 800 110 for priority support
- find out about assistive technology repairs, maintenance and replacement.
Find somewhere to stay
Find out how to get help with housing including:
- emergency and temporary accommodation
- rental support scheme
- changing your address and mail redirection
Identity documents, licences and permits
Find out about replacing important documents that have been lost, damaged or destroyed in the natural disaster including:
- birth, marriage and change of name certificates
- work licences, permits and certificates
- passports and citizenship certificates
- enrolment to vote
- family law documents
- Medicare cards
- vehicle registrations and licences
- vessel registrations, boat and PWC licences
- fishing licences
Phone and internet access
- Call 13 22 00
Insurance claims and legal advice
Contact your insurance provider to check your level of cover, exclusions and the assessment process.
For more information and a list of services available, visit Legal help and insurance.
Pet and animal welfare
For assistance with pets, livestock (including horses), and wildlife:
- visit the RSPCA NSW website
- call 1300 278 3589.
For advice about assisting injured wildlife
- visit WIRES Emergency Advice
- call 1300 094 737.
Find out more about help with animals and livestock.
- Storm and flood support and resources
- Disaster payments and financial assistance
- Domestic and family violence
- Concessions, rebates and savings
- Find your local council
- Legal help and insurance
- Declared natural disasters
- Volunteering NSW
- Donate money, items or your time through GIVIT
- Free mail redirection