Storm and flood recovery

Payments and grants

Find out about disaster recovery payments, grants and financial assistance for:

• individuals and households
• businesses and farms (primary producers).

See the disaster assistance available from the Rural Assistance Authority. 

Financial institutions

Banks offer help to customers affected by a natural disaster.

This could include financial assistance packages, deferred loans, waived fees and grants. Contact your bank for details.

Indigenous Business Australia

Indigenous Business Australia provides economic development opportunities for Aboriginal and Torres Strait Islander people.

Childcare

You may be eligible for the Temporary Financial Hardship subsidy for extra help with the cost of approved child care.

Transport: refunds, fee waivers, concessions

Fines, taxes and duties

Financial counselling services

Find out more about legal help and insurance.

Revenue NSW support

Revenue NSW offers a range of payment options such as extensions and payment plans. Contact Revenue NSW to discuss your requirements.

• www.livetraffic.com
  • Live Traffic NSW App (iPhone)
  • Live Traffic NSW App (Android)
  • call 132 701
• transportnsw.info

Find out more about driving and transport.

If your gas, electricity or water supply is disconnected, do not attempt to reconnect the service yourself.

For help with clean-up, you can contact your local council.

For health advice to reduce your risk of injury, sickness or infection during and after a natural disaster, visit NSW Health.

Find out more about clean-up and managing waste.

Medications and prescriptions

To access prescriptions and take medicines safely in a natural disaster go to Healthdirect.

Mental health

24/7 telephone services

• Lifeline Australia – 13 11 14
• Beyond Blue – 1300 22 4636
• Mensline Australia – 1300 789 978
• Kids Helpline – 1800 551 800 (for children and young people aged 5 to 25)
• NSW Mental Health Line – 1800 011 511

Find out more about mental wellbeing resources.

Find and reunite

To let people know you are safe or to find and reconnect with people after a natural disaster, register with the Red Cross service, Register. Find. Reunite.

National Disability Insurance Scheme (NDIS)

If you're an NDIS participant:

• call 1800 800 110 for priority support
• find out about assistive technology repairs, maintenance and replacement.

Find out how to get help with housing including:

• emergency and temporary accommodation
• rental support scheme 
• changing your address and mail redirection
• rebuilding.

Find out about replacing important documents that have been lost, damaged or destroyed in the natural disaster including:

• birth, marriage and change of name certificates
• work licences, permits and certificates
• passports and citizenship certificates
• enrolment to vote
• family law documents
• Medicare cards
• vehicle registrations and licences
• vessel registrations, boat and PWC licences
• fishing licences

Visit identification, licenses and personal documents.

Optus

• Website
  • Customers impacted by floods in Queensland and NSW
  • Network status
• Call 133 937 

Telstra

• Website
  • Disaster relief
  • Check the status of your service
• Call 13 22 00

Vodafone

• Website
  • Scheduled network maintenance and upgrades
• Contact Vodafone

Contact your insurance provider to check your level of cover, exclusions and the assessment process.

For more information and a list of services available, visit Legal help and insurance.

For assistance with pets, livestock (including horses), and wildlife:

• visit the RSPCA NSW website 
• call 1300 278 3589.

For advice about assisting injured wildlife

• visit WIRES Emergency Advice
• call 1300 094 737.

Find out more about help with animals and livestock.