With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

Text size

A MyServiceNSW Account connects you online with NSW Government services, quickly and securely.

What you need to know

You can change or reset your account password online at any time.

For security and privacy reasons, your MyServiceNSW Account is for you only – please keep your account details private.

How to change your password

  1. Go to Log in and enter your email.
  2. Select 'I forgot my password'.
  3. Select 'Reset my password'.
  4. Follow the prompts. You will be asked to create a strong new password. We’ll provide you with help on how to do this.

If you are already logged in, go to the Change password page in your account.

How to recover your account

Adding your mobile number makes it easier to recover your account if something goes wrong.

Go to the Personal details page in your account to add or update your mobile number and other contact details.


Our privacy statement explains how we collect and use information.

If you need help with your account, contact us.