Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

A MyServiceNSW Account connects you online with NSW Government services, quickly and securely.

What you need to know

You can change or reset your account password online at any time.

For security and privacy reasons, your MyServiceNSW Account is for you only – please keep your account details private.

How to change your password

  1. Go to Log in and enter your email.
  2. Select 'I forgot my password'.
  3. Select 'Reset my password'.
  4. Follow the prompts. You will be asked to create a strong new password. We’ll provide you with help on how to do this.


Adding your mobile number makes it easier to recover your account if something goes wrong. Log in to your account and go to 'Personal details' to add it.

For assistance, please call us on 13 77 88 or visit a service centre.