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Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Check the opening hours

Our Service Centre opening and closing times can change. Please be sure to check the opening hours before you visit a centre to ensure you have the most current information.

Address

16 North Avenue
Corner of North Avenue and Darwin Street
Cessnock NSW 2325

Opening hours

Opening hours for

Thursday 29 May
  • Open 9am to 5pm
Friday 30 May
  • Open 9am to 5pm
Saturday 31 May
  • Closed
Sunday 1 June
  • Closed

Busy times

Select a column below to find out average wait times at this location on

  1. 9am to 10am: A little busyAverage wait: 5-10 minutes

Services

View all services

Plan ahead

Book an appointment 

Use our online booking system to make an appointment.

Prepare your documents

Save time by getting your paperwork ready before you arrive.

Search for the transaction to check which documents you'll need to bring.

Payment methods

  • Cash
  • EFTPOS, credit or debit card

Accessibility facilities

  • Auslan video remote interpreting
  • Hearing loop
  • Quiet Hour
  • Remote live captioning
  • Wheelchair access

Location

  • Entry at street level

Parking

  • On-site parking
  • Street parking
  • Undercover parking nearby

Mobility parking

  • 2 mobility car parks on-site
  • On-site disability parking less than 25m to entrance
  • Mobility parking is accessible via ramp

Driver testing

  • Driver testing offered by appointment
  • Walk from driver test parking to entry is less than 25m
  • Journey from driver test parking to entry is accessible

Driver Knowledge Test (DKT)

  • Interpreter service (language) available for DKT
  • Wheelchair accessible DKT area
  • Staff can read DKT questions during the test

Seating and access

  • Chairs with armrests
  • Counter with customer seating
  • Low self-serve kiosks with seating

Hearing and visual

  • Hearing loop
  • Strong lighting
  • Fluorescent lighting

Public transport access

Learn more about planning an accessible trip.

  • Bus
    • Walk to nearest bus stop is less than 100m
    • Journey from bus stop to entry is accessible

Amenities

  • Drinking water facilities
  • Public toilet with mobility access is less than 350m

First aid 

  • Automated external defibrillator (AED)
  • First aid kit

Privacy

  • Privacy booth or space available
  • Quiet counter available

Quiet Hour

We offer Quiet Hour in our service centre.

Check our opening hours for days and times or find a Quiet Hour at another service centre.

During Quiet Hour we will aim to have:

  • reduced lighting where possible
  • music turned down
  • mobile phones on silent mode.

Please put your phone on silent and keep your voice down where possible if you visit during quiet hour. 

Send us your feedback on Quiet Hour.

Nearest locations

Maitland Service Centre

4 Garnett Road
East Maitland NSW 2323

Thursday 29 May
Open 8:30am to 5pm

Wallsend Service Centre

Wallsend Village
Shop 41
24 Kokera Street
Wallsend NSW 2287

Thursday 29 May
Open 8:30am to 5pm
Quiet Hour 9am to 10am

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