How to fix incorrect details in your MyServiceNSW Account

For security reasons, it's important that your personal details are correct in your account and you fix any incorrect information.

Refresh your licence details

If you have updated your details in your MyServiceNSW account and the change is not appearing on your Digital Driver Licence, follow these steps.

  1. Open your Digital Driver Licence in the Service NSW app.
  2. Select the menu button in the top-right corner.
  3. Select Refresh licence details in the menu list.
  4. Select the Refresh licence details button.

Your Digital Driver Licence will refresh and you will see the updated details.

Why your details may be incorrect

If you're seeing the wrong personal details in your MyServiceNSW Account:

  • you may have changed your personal details and not yet updated them in your account
  • you may have previously added someone else's details, which are showing in the 'Personal details' page on your account
  • you may have previously added someone else's services to your account, which are showing in the 'My services' page on your account or appearing when you try to update your personal details for your services, or
  • you may be sharing your account with someone else or have shared your account in the past.

In any of these situations, you should fix any incorrect details in your MyServiceNSW Account. For security and privacy reasons, your MyServiceNSW Account is for you only.

If you believe another account is using your personal details or services without your knowledge or permission, contact us as soon as possible.

Update your personal details

To update your personal details:

  1. Log in to your MyServiceNSW Account.
  2. Go to Personal details. 
  3. Select the details you'd like to add or update.
  4. Save your changes.

Add extra security to your account

You can turn on multi-factor authentication to make your account more secure. 

  1. Log in to your MyServiceNSW Account.
  2. Go to 'Manage account'.
  3. Select 'Multi-factor Authentication' and follow the prompts.

Remove or add services

You may have previously added someone else's services to your account, which may be appearing when you try to update your personal details for your services or when viewing your 'My services' page.

To remove and add services:

  1. Log in to your MyServiceNSW Account.
  2. Go to Remove services.
  3. Select the service(s) to be removed.
  4. Go to Add services.
  5. Select the service(s) to be added and use your own details.

How to stop sharing an account

You may be sharing your account with someone else, such as a family member, or have shared your account in the past.

To find out how to stop sharing a MyServiceNSW Account with someone else, see Help with multiple MyServiceNSW Accounts.

Help

Our privacy statement explains how we collect and use information.

If you need help with your MyServiceNSW Account, contact us.

Related information

Last updated: 7 June 2024