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Use strong passwords

Use long passphrases that include numbers and symbols, like 'Sallys-50th-Birthday-In-Paris!' Computers can crack shorter, simpler passwords in seconds.

Use a different password for every website and online account. If one of your account passwords ever gets compromised, your other accounts will remain secure.

Turn on 2-step authentication

Add extra security to your MyServiceNSW account by turning on 2-step authentication. When activated, we will use 2 steps to verify that it's really you accessing your account. 

Think before you click

Carefully examine emails, text messages, and websites for anything that looks suspicious. Messages you are not expecting are more likely to be fraudulent.

Be sure a message is genuine before you interact. If it’s not genuine, opening a link or attachment may be all an attacker needs you to do to let them in.

Be careful what you share

Some attackers check social media for useful information like birth dates, family or pet names, and addresses. With enough information pieced together, an attacker may be able to reset your passwords or even impersonate you over the phone.

Share as little personal information as possible on social media, and consider checking what personal information you may have shared in the past.

Avoid public wi-fi

Free wi-fi is convenient but it can be dangerous. Others on the network can intercept your connection, putting your messages, calls, and passwords at risk. Avoid public wi-fi where possible, and consider using your smartphone’s personal hotspot instead.

Update your software

Software updates are regularly released to protect you from the latest attacker tactics. Check for system and app updates frequently, or turn on automatic updates on all your devices.

Act immediately

If you suspect your Service NSW login information has been compromised, contact us immediately for help securing your account.


Last updated: 20 April 2023