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Always use strong passwords

Create long passphrases that include numbers and symbols, like 'Sallys-50th-Birthday-In-Paris!' A computer can crack shorter, simpler passwords in seconds.

Never use the same password twice

Use a different password for every website and online account. This way, if one of your accounts is compromised, your other accounts remain secure.

Think before you click

Always carefully examine emails, text messages and websites for anything that looks suspicious.

Messages you are not expecting are more likely to be fraudulent. Selecting a link or opening an attachment might be all a hacker needs you to do to let them in.

Avoid public wi-fi networks

Public wi-fi networks can be convenient, but they can also be dangerous. Others connected to the same network can use special software to intercept your connection, putting your messages, calls and passwords at risk.

Avoid public wi-fi networks where possible, and instead use your smartphone’s personal hotspot mode.

Stay up to date

Software providers constantly update their products to stay ahead of hackers. Do not let your software fall behind and make you vulnerable. Check for operating system and app updates regularly, or turn on automatic updates on all your devices.

Turn on 2-step authentication

Add extra security to your MyServiceNSW Account by turning on 2-step authentication.

Get in touch

If you suspect your Service NSW login information has been compromised, contact us immediately for help securing your account.

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Last updated: 20 October 2022