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The Low Income Household Rebate helps eligible low income NSW households cover the costs of their energy bills. It is paid once each financial year.

If you live in an on-supplied residential community, retirement village or strata scheme and you meet the eligibility requirements, you can apply for the rebate online.

Note: 'On supply' means you receive your energy bill or invoice from the strata manager or community/village operator.


You can apply for the Low Income Household Energy Rebate if: 

  • you're a NSW resident
  • you're an on-supplied customer of an energy retailer
  • you hold one of the following:
    • Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia, or
    • DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).

What you need

  • a MyServiceNSW Account
  • a printed (not hand-written) copy of your latest energy invoice (JPG or PDF file) which must have:
  • personal and contact details
  • pensioner concession, health care or gold card details
  • your bank account details for the electronic funds transfer.

How to apply

  1. Select the 'Apply online' button.
  2. Log in, or create your MyServiceNSW Account.
  3. Select the 'My services' tab on your dashboard.
  4. Select the 'Add services' button.
  5. Select 'Energy rebates'.
  6. Agree to the Terms and Conditions.
  7. Select 'Next'.
  8. Enter the required details.
  9. Upload your energy invoice.
  10. Submit your application.

If you don't wish to apply online:

  1. Download and complete the application form – NSW Low Income Household Rebate On-Supplied Household Application Form - PDF.
  2. Attach a copy of your most recent energy bill. 
  3. Lodge your application by post or email to the details on the form.

More information

  • The meter reading on your energy bill must have been taken after 1 July in the current financial year and be less than 3 months old.
  • You'll receive your rebate from NSW Department of Industry as a lump sum payment of $313.50 deposited into your bank account.
  • Invoices must be printed or hand-written if:
    • they have been prepared from a branded invoice book (company stamps will not be accepted)
    • the supplier doesn't have the capacity to provide printed invoices.
  • A household can only receive one Low Income Household Rebate each financial year.
  • The rebate is only applied to your principal place of residence.
  • Commonwealth Seniors Health Card holders are not eligible for this rebate.
  • If you're unsure of your rebate eligibility, call 13 77 88.