Claim the toll relief rebate for sole traders

Introduction

If you’re a sole trader with a personal, business or mixed toll account, you may be eligible to claim a 40% rebate on your toll spend.

• You need to spend more than $402 on each toll account in the 2023-24 financial year to start receiving a rebate (more than $375 for the 2022-23 financial year).
• Your rebate will be calculated based on the type of toll account you have.
  Note: You can link one or 2 toll accounts at a time to your MyServiceNSW Account.

Minimum toll spend and maximum rebate will increase each financial year.

How much you can claim

When you can claim

You can claim once a quarter for each linked toll account.

You have up to one year after the financial year ends to claim (the rebate owing will accrue):

• for toll spend 1 July 2022 to 30 June 2023 – claims close 30 June 2024
• for toll spend 1 July 2023 to 30 June 2024 – claims close 30 June 2025.

Before you claim for the first time

• You need to link your toll accounts to your MyServiceNSW Account. This gives you access to Toll Tracker where you can check your toll spend and see when you're able to claim toll relief.
• Make sure your contact and vehicle details are up to date with your toll provider.

Eligibility

To claim, you must be a NSW resident and:

• have an Australian Business Number (ABN) that:
  • is registered in NSW
  • is for a business that is physically located and operating in NSW     
  • has been active since the start of the current financial year
  • shows you are a sole trader/individual
• be the registered contact for the ABN with the Australian Business Register
• not be a taxi or ridesharing business (for example, Uber, DiDi, Lyft, Ola).

You must also:

• spend $402 or more on eligible tolls in the 2023-24 financial year for each toll account ($375 or more for the 2022-23 financial year)
• have already paid for the tolls
• have an active NSW personal toll account or an active NSW business toll account with an ABN, or both. If you've moved from interstate, check with your toll provider that you now have an account suitable for toll relief
• have an active NSW toll provider account (not suspended or closed) 
• have accrued the tolls on a vehicle that's registered in NSW, and is below 2794kgs TARE weight
• have travelled on an eligible NSW toll road
• claim within one year of the financial year end in which you paid the tolls
• have not already received:
  • a rebate for each linked toll account in the quarter for which you're claiming 
  • the maximum rebate in the financial year.

Toll spend that is eligible

• Tolls paid on all toll roads in NSW count towards your spend (except M5 South-West, if you claim under the M5 South-West Cashback Scheme).
• Tolls for other future toll roads will be included when the roads open.  

Toll spend that is not eligible 

Eligible toll relief spend does not include: 

• toll spend before 1 July 2022
• interstate tolling accounts or trips made on interstate roads
• casual toll products (such as LinktGO) or tolls paid outside of a personal toll account
• special passes (for example, the ERider and eMU passes)
• tolls paid on heavy vehicles
• vehicle number plate recognition charges
• toll account administration charges
• toll notice administration fees
• any NSW toll accounts that are suspended or closed
• M5 South-West toll spend (if you claim under the M5 South-West Cashback Scheme)
• business trips or trips claimed back from an employer
• any other charge or fee.

What you need

• a MyServiceNSW Account linked to your toll account before you claim for the first time. 
• bank account details for payment. 
  Note: Make sure your bank details are correct when you claim. We may or may not be able to recover the funds if you provide incorrect details. 

If you do not have a MyServiceNSW Account, you can: 

• create an account online
• visit a Service NSW Centre for help with setting one up.

How to claim

1. Check you meet the eligibility requirements.
2. Select the ‘Claim online’ button.
3. Follow the prompts to claim your rebate.

Once your claim has been approved, you’ll receive your payment within 10 to 15 business days. If you're claiming for 2 separate toll accounts, you'll receive a separate payment for each account.

More information

• If you want to claim as a sole trader but you've already claimed the toll relief rebate as a personal customer, you’ll need to:
  • unlink your personal toll account
  • link your mixed toll account.
• If a trip is not recorded on your tag, the toll spend will count towards the rebate if your vehicle number plate is linked to your account and can be photo-matched through video capture.