If you're an approved and registered Creative Kids provider who has accepted vouchers from parents, carers, or guardians, you can lodge your voucher reimbursement request online.

What you need

  • a MyServiceNSW Account
  • details from the vouchers you'd like to redeem, including the voucher number and the student's name and date of birth.

How to redeem

  1. Select the 'Redeem online' button.
  2. Log in to your MyServiceNSW Account.
  3. From the Active/Creative kids providers menu, select your business profile under 'Choose a dashboard'.
  4. Select the ‘Creative Kids' tile from your business profile dashboard.
  5. Select the 'Redeem vouchers' tile.
  6. Enter the voucher details to validate. Once a voucher has been validated, it has been used. You can process a single  voucher in a session or enter all the vouchers customers have redeemed with you.

More information

  • Parents/guardians/carers can claim one voucher per eligible student, once a year.
  • Vouchers can only be accepted by registered providers.
  • Providers must not increase prices above a reasonable level.
  • Reimbursement to providers should occur within 10 days of the vouchers being redeemed, either through the provider’s MyServiceNSW Account or through a recognised registration platform, approved by Create NSW.
  • Providers will be reimbursed the actual value of the activity up to the full value of the voucher and will not automatically receive the total value of each voucher redeemed.
  • No retrospective reimbursement of fees will be paid. Providers can allow for part or deferred payment at registration.
Last updated: 16 August 2023