Introduction

If you're an approved and registered Creative Kids provider who has accepted vouchers from parents, carers, or guardians, you can lodge your voucher reimbursement request online.

What you'll need

  • your Service NSW account details, linked to an organisation that is an approved registered Creative Kids provider
  • details from the vouchers you'd like to redeem, including the voucher number and the student's name and date of birth.

How to redeem

  1. Select the 'Redeem online' button.
  2. Log into your MyServiceNSW Account. You'll be taken to your business dashboard.
  3. Select the ‘Creative Kids dashboard’ tile.
  4. Select the 'Vouchers' tile from your Creative Kids dashboard.
  5. Select the 'Redeem vouchers' tile.
  6. Enter the voucher details to validate. Once a voucher has been validated, it has been used. You can enter as many vouchers as you like. 
  7. When all the vouchers have been validated, select 'Redeem vouchers' to send for payment processing.

Things to keep in mind...

  • Parents/guardians/carers can claim a voucher of up to $100 per eligible student, once a year.
  • Vouchers can only be accepted by registered providers.
  • Providers must not increase prices above a reasonable level.
  • Providers will be reimbursed within 28 days following commencement of the program.
  • Providers will be reimbursed the actual value of the activity up to $100 and do not automatically receive $100 for each voucher.
  • No retrospective reimbursement of fees will be paid. Providers can allow for part or deferred payment at registration.