Introduction

When it's time to renew your Responsible Service of Alcohol (RSA) and/or Responsible Conduct of Gambling (RCG) competency card, you'll receive a reminder notice by email or SMS.

As part of the renewal process, you need refresher training, which you can do online. When you've completed the training and paid the renewal fee, your new card will be valid for a further 5 years.

RSA and RCG competency cards are available as digital licences. You can view, show, update and renew your competency card via the Service NSW mobile app. To find out more about digital licences, see Get started with digital licences.

What you'll need

  • your competency card holder (CCH) licence number
  • your renewal number (which appears on your reminder notice)
  • your payment.

How to renew

  1. Select the 'Renew online' button.
  2. Select 'Next'.
  3. Enter your licence number and renewal number.
  4. If you don't have your renewal number, select 'Don't have?' and enter your name, birth date and postcode.
  5. Select 'Next'.
  6. Complete the appropriate refresher training course/s.
  7. Make your payment, either online, or in person.

Payment online:

  1. Select 'Next'.
  2. Confirm or edit your contact details.
  3. Agree to the declaration.
  4. Make your payment by credit card (Visa or MasterCard).
  5. You'll receive a confirmation email with your receipt/interim certificate.
  6. Your new card will be posted to you within 3 weeks.

Payment in person:

  1. Select 'Pay in person at Service NSW Service Centre'.
  2. Use the Service Centre Locator to find your nearest service centre.
  3. Visit the service centre with your licence details, and make your payment.

Things to keep in mind...

  • RSA and RCG competency cards are available as digital licences. You can view, show, update and renew your competency card on the Service NSW mobile app.
  • Each refresher training course takes about 45 minutes to complete.
  • If you have both RSA and RCG competencies, the renewal date on your card is determined by the date you completed the first course.
  • If you didn't receive a renewal notice, then your personal details may not be up to date. You can update your details using this online form.
  • You can find more information on the competency card renewal process on the Liquor & Gaming NSW website.
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