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COVID-19 assistance

COVID-19 update

If your card was due to expire after 1 March 2020 and you had not already renewed the card by 29 May 2020, the NSW Government has extended the expiry date to 30 June 2021. The existing card remains valid until 30 June 2021, despite the date on the physical card. Standard renewals have now resumed so to continue working you should renew your card as soon as possible The digital version of the card shows your new expiry date. Cards expiring from 1 July 2021 are unaffected. See COVID-19 FAQs for the liquor and gaming industries.

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When it's time to renew your Responsible Service of Alcohol (RSA) and/or Responsible Conduct of Gambling (RCG) competency card, you'll receive a reminder notice by email or SMS approximately 3 months before your card is due to expire. 

As part of the renewal process, you need refresher training, which you can do online. When you've completed the training and paid the renewal fee, your new card will be valid for a further 5 years.

RSA and RCG competency cards are available as digital licences. You can view, show, update and renew your competency card via the Service NSW mobile app. To find out more about digital licences, see Get started with digital licences.

What you need

  • your competency card holder (CCH) licence number
  • your renewal number (which appears on your email/SMS notification)
  • your payment.

How to renew

  1. Select the 'Renew online' button.
  2. Select 'Next'.
  3. Enter your licence number and renewal number.
  4. If you don't have your renewal number, select 'Don't have?' and enter your name, birth date and postcode.
  5. Select 'Next'.
  6. Complete the appropriate refresher training course/s.
  7. Make your payment, either online, or in person.

Payment online:

  1. Select 'Next'.
  2. Confirm or edit your contact details.
  3. Agree to the declaration.
  4. Make your payment by credit card (Visa or MasterCard).
  5. You'll receive a confirmation email with your receipt/interim certificate.
  6. Your new card will be posted to you within 4 weeks.

Payment in person:

  1. Select 'Pay in person at Service NSW Service Centre'.
  2. Use the Service Centre Locator to find your nearest service centre.
  3. Visit the service centre with your licence details, and make your payment.

More information

  • RSA and RCG competency cards are available as digital licences. You can view, show, update and renew your competency card on the Service NSW mobile app.
  • Each refresher training course takes about 45 minutes to complete.
  • If you have both RSA and RCG competencies, the renewal date on your card is determined by the date you completed the first course. For example, if you have an RSA competency card issued on 1 January 2018, it will expire on 31 December 2023. If you complete an RCG course on 15 January 2020, both RSA and RCG competencies will expire on 31 December 2023. 
  • If you didn't receive a renewal notice, then your personal details may not be up to date. You can update your details using this online form.
  • Only refresher training provided online by Liquor & Gaming can renew your card. If your card is still current, you cannot renew it by repeating full courses at approved training organisations.
  • You can find more information on the competency card renewal process on the Liquor & Gaming NSW website.
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