Contact us

We welcome your questions, comments and feedback. You can contact us online, by phone or in person by visiting a service centre.

Online form

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Use this form to tell Service NSW about suspected fraud involving your MyServiceNSW Account, NSW Digital ID, or any other Service NSW transaction where you believe your identity has been used fraudulently. All fields must be completed unless marked optional.

Privacy: If you would like us to respond to your feedback or enquiry we will need your email address. For complaints or help with a completed or attempted transaction, we’ll also collect your phone number as this helps us to verify your identity, locate your record or discuss your enquiry by phone if needed.

We are collecting this information from you on a voluntary basis. It may be shared with other government agencies so that we can provide a response to you. If you choose to write a message, it will also be shared with the Department of Customer Service (DCS) for de-identified analysis to help us continually improve the way we support customers. Your contact details will not be shared with DCS as part of this analysis. Read our privacy statement for more information.

Use this form to tell Service NSW about suspected fraud involving your MyServiceNSW Account, NSW Digital ID, or any other Service NSW transaction where you believe your identity has been used fraudulently. All fields must be completed unless marked optional.

Privacy: If you would like us to respond to your feedback or enquiry we will need your email address. For complaints or help with a completed or attempted transaction, we’ll also collect your phone number as this helps us to verify your identity, locate your record or discuss your enquiry by phone if needed.

We are collecting this information from you on a voluntary basis. It may be shared with other government agencies so that we can provide a response to you. If you choose to write a message, it will also be shared with the Department of Customer Service (DCS) for de-identified analysis to help us continually improve the way we support customers. Your contact details will not be shared with DCS as part of this analysis. Read our privacy statement for more information.

Important information

  • If you believe your MyServiceNSW Account has been accessed or used fraudulently, refer to How to stay cyber safe for immediate steps you can take to protect your account.
  • If you believe your driver licence details have been compromised in a data breach, refer to data breaches information for immediate steps you can take to protect your identity.
  • If you want to report suspected business grant fraud that does not involve your identity (for example, you believe a business has fraudulently applied for a disaster grant), you must use this form.
I want to
Ask a general question about our products or processes
Report a technical issue with our platforms, transactions or applications
Provide feedback on our products or processes
Let us know what is working well
Make a formal complaint
Report unauthorised use or access of your information or identity

Phone

  • Call us during business hours:
  • If you're d/Deaf, hard of hearing, or have a speech/communication difficulty, visit the National Relay Service website, select an option and ask for 13 77 88.
  • If you need language support, call us on 13 77 88 and stay on the line to be connected to a team member. Let our team know your preferred language and we will connect you to an interpreter service through Multicultural NSW.

Business hours

Our business hours are Monday to Friday, 7am to 7pm (AEDT or Sydney time).

When we may call you

We may call you during business hours to:

  • check details for an application, or
  • follow up on an enquiry.

If we call you about a grant, voucher or rebate the call may come from 02 9132 2100.

If you miss the call do not call us back on that number – it cannot receive calls. Always call 13 77 88 to speak with Service NSW.

Your privacy

We take steps to protect your privacy including:

  • asking a few questions to check your identity before we talk about personal matters such as the name of the application, type of payment or what you've applied for
  • using a private number to call you which means the number shows as 'No caller ID', 'Private number' or 02 9132 2100.

If you're not sure a call is from us

If you receive a call and you're not sure it's coming from us: 

  • hang up and call us on 13 77 88
  • check your emails to see if we have written to you.

Note: We will never ask to access your computer. Do not give remote access to your computer to someone who has called you. Learn more about cyber security, identity theft and scams.

Visit a service centre

Use our service centre locator to find a Service NSW location.

Write to us

Service NSW
GPO Box 7057
Sydney NSW 2001

Find a NSW Government agency

If you have feedback about another department or agency you can use the NSW Government Directory to find their contact details.

Related information

Last published: 17 September 2026