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How can I access information held by Service NSW?

Request information from Service NSW and access readily available information.

Search for information on this website

Under the Government Information (Public Access) Act 2009 launch, certain information is required by law to be available on our website, free of charge.  This is called 'open access information' and includes our:

We also proactively release a large volume of other information, our agency information guide outlines the kind of information we hold and release publicly.

If you cannot find the information you are looking for on this website, contact us on by email at gipa@customerservice.nsw.gov.au or on 02 9219 3700 to find out if the information has been released proactively in some other form.

Some publications may only be available on the payment of a fee, but we will let you know if that is the case.

Make an informal request

If the information you are after is not available, but is information which raises no particular concerns of why it should not be released, then Service NSW may be able to release it to you on request.

If you think this applies to you, make an informal request by emailing at gipa@customerservice.nsw.gov.au or call 02 9219 3700.

Generally, we try to release information we hold without the need for you to make a formal access application, unless there are good reasons to require one.

Under the GIPA Act, however, Government agencies are not required to release information without an access application. You may need to lodge a formal application if any of the following applies:

  • the information relates to a third party
  • there are significant public interest considerations that need to be considered
  • you request a large volume of information, or
  • it would take a significant amount of time to consider your request.

Make a formal access application

If the information you are seeking is not available on this website and is not otherwise routinely provided by Service NSW on request, then you have a right to formally apply for access to specific information.

Note: Service NSW does not hold information related to other NSW government agencies. If you wish to access information related to driver licensing and vehicle registration you should contact Transport for NSW.

You can make a formal application by downloading and completing the Government Information Access Application Form – PDF and returning by email

You can also lodge the form at your nearest Service NSW centre, see Service NSW locations 

Or, you can post your application with a $30 money order or cheque (We do not accept cash by post) to:

Service NSW GIPA Team
McKell Building
2-24 Rawson Place

Application checklist

Your application must include the following five things: 

  • be in writing and lodged via email, at a Service NSW centre, or sent to us by post 
  • clearly state you are requesting information under the Government Information (Public Access) Act 2009 (NSW)
  • include the $30 application fee
  • include your name, an email address or return postal address
  • include specific information to enable us to identify the information you are asking for.

Processing times

We will acknowledge receipt of a valid access application within 5 working days, and will deal with your application within 20 working days (subject to any extension allowed for under the Act).

If any extension of time is required to deal with your application, we will let you know in writing.

Application fees and processing charges

The fee for making an access application is $30.

Processing charges can also be imposed at the rate of $30 per hour.

In some circumstances an advance fee may be required. We will let you know in writing if that applies to your application.

Certain discounts may apply, including on financial hardship and public interest grounds. For more details, see the Information and Privacy Commission's Fact Sheets. The discount only applies to the processing charge, not the application fee.

Payment options

You can pay by EFT payment (preferred), cheque, money order or in person at a Service NSW centre.

EFT payment details:

Subject description: your surname – GIPA application fee
Pay: Department of Customer Service
Bank: Westpac
BSB: 032 001
Account number: 203164

ABN: 81 913 830 179

If paying by cheque or money order, please enclose with the application form payable to 'Department of Customer Service'.

Review rights

You can request an internal review by the agency by completing the Internal application review form.

An application for internal review is $40, and must be made with 20 working days of a decision being notified to an applicant.
You can also request a review by the Information and Privacy Commission and the NSW Civil and Administrative Tribunal (NCAT) these must be made within 40 working days of a decision being made.


Information on serving a subpoena on Service NSW.

Last updated: 17 February 2023