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Vision

We are a connected, trusted and caring part of NSW communities providing a world-class experience to access anything you need from NSW government in person, online or over the phone. 

Purpose 

We are committed to enhancing the quality of life in NSW by making it easy for people, businesses and communities to access the support and services they need. 

Role 

We are part of the Department of Customer Service, which has a vision to be the world’s most customer centric government.

We are a 'Network Leader' through the provision of the MyServiceNSW Account and as the single front door for government services. We lead 'Service Delivery and Reform' through our Service NSW omnichannel and Service NSW for Business. 

Our values 

  • Passion
  • Teamwork
  • Accountability
  • Service
  • Integrity
  • Trust

We welcome your feedback to help us improve what we do and how we do it. 

Service NSW Information Guide

The Government Information (Public Access) Act 2009 (NSW) (GIPA Act) requires government agencies to make a greater amount of information about their work available to the public, without the need for a formal request. 

Service NSW makes available, free of charge on its website, the following 'open access information':

Visit the Service NSW Information Guide to find out more about the information we make publicly available, and how you can access it.