Our vision, purpose and role
Service NSW Vision
Making NSW a safer, fairer, easier and more productive place to live and work for people, businesses and communities.
Our customer vision
Providing a customer-first experience in accessing services and support from the NSW Government that is proactive, efficient and empathetic.
Purpose
One stop access and connection to accessible, high quality, safe, trusted and efficient customer service on behalf of the NSW Government and our partners.
Role
We are part of the Department of Customer Service, which has a vision to be the world’s most customer centric government.
We are a 'Network Leader' through the provision of the MyServiceNSW Account and as the single front door for government services. We lead 'Service Delivery and Reform' through our Service NSW omnichannel and Service NSW Business Bureau.
Our values
- Accountability
- Service
- Integrity
- Trust
We welcome your feedback to help us improve what we do and how we do it.
Download our latest annual report to find out more about our work.
Service NSW Information Guide
The Government Information (Public Access) Act 2009 (NSW) (GIPA Act) requires government agencies to make a greater amount of information about their work available to the public, without the need for a formal request.
Service NSW makes available, free of charge, the following 'open access information':
- annual reports
- registers of contracts
- policies and tabled documents
- disclosure logs of access applications
- media releases
- Code of Conduct
- Service NSW Disability Inclusion Action Plan 2020 to 2025 – PDF
Read the Service NSW Information Guide to find out:
- more about the information we make publicly available, and
- how to access information held by Service NSW.