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Service NSW

Bushfire customer care service

Assistance for bushfire-affected communities in NSW.

Service NSW is here to help people and businesses impacted by bushfires.

Emergency contacts and services

Emergency help

In an emergency, call Triple Zero (000) or TTY – 106.

NSW Rural Fire Service (RFS)

  • Stay up to date on current risks
  • Bushfire Information Line – 1800 679 737
  • Hearing and speech impairment contacts

Plan an evacuation

  • Check roads are clear with Live Traffic NSW  or call 132 701.
  • Prepare to evacuate and what to expect

Financial assistance

Individual support

Disaster relief payments and grants available for people directly affected by bushfires.

Find support

Disaster Assistance Finder

Complete our online questionnaire to receive a personalised list of available programs and services. 

Complete questionnaire

Service NSW customer care

Contact us

Call us on 13 77 88 from Monday to Friday between 7am and 7pm (Sydney time).

For free help in your language, call Translating and Interpreting Services on 13 14 50 and ask them to contact us on 13 77 88.

Book an appointment

Our bushfire recovery customer care service provides personalised one-on-one support. Make a booking to speak to a customer care specialist.

Book an appointment.

Find a recovery centre

Information and access to services including accommodation, financial assistance and replacing lost documents.

Recovery centres

Support and resources

Accommodation support

Find out about temporary shelter, accommodation options and assistance with household items.

Check for bushfires in NSW

Use the online map to see all bush and grass fires being attended by fire services in NSW.

Check fire warnings

Use the online map to view bush fire danger ratings defined by council area.

Check if a property is on bushfire prone land

Use the online mapping tool to check if a particular area in NSW is prone to experiencing bushfires.

Driving and transport

Concessions and refunds will be offered to eligible customers.

Identification, licences and personal documents

Identification, licences and personal documents that have been damaged or destroyed can be replaced or reissued free of charge.

Information for employees and job seekers

Employees and job seekers in bushfire-affected areas may be able to access allowances and help.

Learn about air quality

Information on air quality readings, P2 masks, protective clothing and more. 

Legal help and insurance

Advice and support on insurance and legal matters. 

Mental health

Natural disasters impact both our physical environment and our mental health and well-being.

Domestic and family violence counselling and support

Find mental health services, counselling and support for domestic and family violence following a natural disaster.

Handy guides

Natural disasters

The NSW Government provides a range of services to help communities recover after natural disasters like floods, droughts and bushfires.

What to do immediately after a fire

Precautions to take before entering your home and what to do including items to retrieve, how to protect your home, and how to make an insurance claim. 

Bushfire awareness

A bush or grass fire can happen at any time of the year, and you don't need to live right near the bush to be in potential danger.

If you've lost your home in a bushfire

Use this guide to find support and plan what you need to do if you've lost your home in a bushfire.

Returning home after a bushfire

Use this guide to find support and plan what you need to do before returning home after a bushfire.

More information

Guide for Aboriginal and Torres Strait Islander communities

Access programs and services relevant to Aboriginal and Torres Strait Islander communities.

NSW Volunteering

Register as an emergency volunteer in response to to bushfires in NSW.

Donations

Find out where to donate, and how your donations help.

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Last updated: 22 September 2023