Financial assistance
For individuals and businesses
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Individual support
Disaster relief payments and grants available for people directly affected by disasters.
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Business support
Information on the relief packages and financial and practical assistance available to businesses.
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Disaster Assistance Finder
Complete our online questionnaire to receive a personalised list of available programs and services.
Services and recovery centres
Contact us
Call us on 13 77 88, Monday to Friday, 7am to 7pm (Sydney time).
You can also book an appointment.
Find a recovery centre
Recovery centres may be set up near disaster areas to help people access accommodation and financial support.
Help in your language
Call Translating and Interpreting Services on 13 14 50 and ask them to contact us on 13 77 88.
Replace your identity and personal documents
How to replace documents lost or damaged as the result of storms and floods and other natural disasters.
Protect yourself from fraudsters
It's important to be wary of fraudsters and scams when you're arranging repairs or building work.
Get help
In an emergency
- Call Triple Zero (000) immediately or TTY - 106
- Call NSW SES on 132 500 or visit NSW State Emergency Service (SES)
- Go to Live Traffic NSW or call 132 701 to check roads are clear.
- Go to Bureau of Meteorology to check weather warnings.
Domestic and family violence
Community guides and resources
Guides and links
Information and support to help you before, during and after a natural disaster.
- Get Ready (prepare for an emergency)
- Check if your area is in a declared natural disaster
- Use Verify.NSW to check: