Service NSW is here to help people and businesses impacted by bushfires.
Emergency contacts and services
NSW Rural Fire Service (RFS)
- Stay up to date on current risks
- Bushfire Information Line – 1800 679 737
- Hearing and speech impairment contacts
Plan an evacuation
- Check roads are clear with Live Traffic NSW or call 132 701.
- Prepare to evacuate and what to expect
Financial assistance
Individual support
Disaster relief payments and grants available for people directly affected by bushfires.
Disaster Assistance Finder
Complete our online questionnaire to receive a personalised list of available programs and services.
Service NSW customer care
Book an appointment
Our bushfire recovery customer care service provides personalised one-on-one support. Make a booking to speak to a customer care specialist.
Find a recovery centre
Information and access to services including accommodation, financial assistance and replacing lost documents.
Support and resources
Find out about temporary shelter, accommodation options and assistance with household items.
Use the online map to see all bush and grass fires being attended by fire services in NSW.
Use the online map to view bush fire danger ratings defined by council area.
Use the online mapping tool to check if a particular area in NSW is prone to experiencing bushfires.
Concessions and refunds will be offered to eligible customers.
Identification, licences and personal documents that have been damaged or destroyed can be replaced or reissued free of charge.
Employees and job seekers in bushfire-affected areas may be able to access allowances and help.
Information on air quality readings, P2 masks, protective clothing and more.
Advice and support on insurance and legal matters.
Natural disasters impact both our physical environment and our mental health and well-being.
Find mental health services, counselling and support for domestic and family violence following a natural disaster.
Handy guides
The NSW Government provides a range of services to help communities recover after natural disasters like floods, droughts and bushfires.
Precautions to take before entering your home and what to do including items to retrieve, how to protect your home, and how to make an insurance claim.
A bush or grass fire can happen at any time of the year, and you don't need to live right near the bush to be in potential danger.
Use this guide to find support and plan what you need to do if you've lost your home in a bushfire.
Use this guide to find support and plan what you need to do before returning home after a bushfire.
More information
Access programs and services relevant to Aboriginal and Torres Strait Islander communities.
Register as an emergency volunteer in response to to bushfires in NSW.
Find out where to donate, and how your donations help.