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Emergencies & Safety

In an emergency

If someone is seriously injured or in need of urgent medical help, or life or property is threatened, or you have just witnessed a serious accident or crime, call Triple Zero (000) immediately. 

When you call Triple Zero (000), you need to:  

  • ask for Police, Fire, or Ambulance
  • stay calm, speak slowly and clearly, and give all relevant details
  • give an exact address or location of the emergency, and 
  • stay on the line for more instructions. 

It's free to call from any mobile phone, land line, or pay phone. 

If you're deaf or have a speech or hearing impairment, call 106 for a Text Emergency Call. 

When it's not an emergency

If you're the victim of a crime, other than life threatening or time critical emergency situations, you can call the Police Assistance Line 24/7 on 131 444 

If you're not seriously ill, visit your local GP or pharmacist, or contact healthdirect by calling 24/7 on 1800 022 222

If you need assistance during or after a storm or flood, call State Emergency Service (SES) on 132 500 

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