Financial assistance
Individual support
Disaster relief payments and grants available for people directly affected by disasters.
Business support
Information on the relief packages and financial and practical assistance available to businesses.
Disaster Assistance Finder
Complete our online questionnaire to receive a personalised list of available programs and services.
Service NSW customer care
Find a recovery centre
Recovery centres may be set up near disaster areas to help people access accommodation and financial support.
Book an appointment
If you need help with applying for financial assistance, you can book an appointment. Our customer care service provides one-on-one support over the phone or in person.
Emergency contacts and services
Emergency help
In an emergency, call Triple Zero (000) immediately or TTY - 106.
For emergency help in floods and storms, call NSW SES on 132 500.
Weather advice and warnings
- Visit the NSW State Emergency Service (SES) or call 132 500
- Call the Bushfire information line on 1800 679 737
- Visit the Bureau of Meteorology
Plan an evacuation
- Check roads are clear by visiting Live Traffic NSW or call 132 701.
- Preparing to evacuate and what to expect
Disaster support guides
Bushfire preparation and recovery guide
Find information and support to help you before, during and after a bushfire.
Storm and flood preparation and recovery guide
Find services and resources to help you before, during and after a storm or flood.