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Service NSW

Storm and flood customer care service

Assistance for areas affected by severe storms and floods in NSW.

Service NSW is here to help people and businesses impacted by severe storms and floods.

Financial assistance

Individual support

Disaster relief payments and grants available for people directly affected by storms and floods.

Find support

Business support

Information on the relief packages and financial and practical assistance available to businesses.

Business help

Disaster Assistance Finder

Complete our online questionnaire to receive a personalised list of available programs and services.

Find assistance now

Service NSW customer care

Contact us

Call us on 13 77 88 from Monday to Friday between 7am and 7pm (Sydney time).

For free help in your language, call Translating and Interpreting Services on 13 14 50 and ask them to contact us on 13 77 88.

Find a service centre

There are service centre locations all across the state. If you're able to visit, find the one closest to you.

Service centres

Book an appointment

If you need help with applying for financial assistance, you can book an appointment. Our flood recovery customer care service provides one-on-one support over the phone or in person.

Book an appointment

Grants and programs

Back Home grant

Financial support to restore your property or replace essential household items.

Apply online

Property assessment

Property assessment program for owners whose property has been damaged or destroyed.

Register now

Resilient Homes

Assistance for buy-back, raising, or retrofitting of homes in high-risk flood areas in Northern Rivers local government areas.

More information

Emergency contacts and services

Emergency help

For emergency help in floods and storms, call NSW SES on 132 500.

If your life is at risk, call Triple Zero (000) immediately.

Weather advice and warnings

  • NSW State Emergency Service (SES) or call 132 500
  • Bureau of Meteorology

Plan an evacuation

  • Check roads are clear by visiting Live Traffic NSW  or call 132 701.
  • Preparing to evacuate and what to expect

Support and resources

Accommodation support

Find out about support for your home and household items.

Community support directory

Search this directory of local organisations for support near you.

Dealing with animals

Get access to assistance for livestock, pets and injured wildlife.

Domestic and family violence counselling and support

Mental health services, counselling and support for domestic and family violence.

Driving and transport – information if you're affected by a natural disaster

Traffic, road and rail closures and information on concessions and refunds available for vehicle and boat registration and licences.

Health and safety

Find out about reducing the risk of illness and infections.

How to manage clean up and waste

Advice on cleaning up and managing waste removal.

Identification, licences and personal documents

Documents that have been damaged or destroyed can be replaced or reissued free of charge.

Legal help and insurance

Advice and support on insurance and legal matters.

Local flood help and information

Find help available in your local area, including clean-up help, transport and road information.

Mental wellbeing resources

Services and resources for mental health.

NSW disaster areas

Natural disaster declarations have been made in local government areas across NSW.

More information

Guide to storm and flood recovery

Services, information and resources to help you recover after a storm or flood.

Guide for Aboriginal and Torres Strait Islander communities

Access programs and services relevant to Aboriginal and Torres Strait Islander communities.

Donations

Find out where to donate, and how your donations help.

NSW Volunteering

Register as an emergency volunteer in response to the NSW floods.

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Last updated: 5 September 2023