Service NSW is here to help people and businesses impacted by severe storms and floods.
Emergency contacts and services
Emergency help
For emergency help in floods and storms, call NSW SES on 132 500.
If your life is at risk, call Triple Zero (000) immediately.
Plan an evacuation
- Check roads are clear by visiting Live Traffic NSW or call 132 701.
- Preparing to evacuate and what to expect
Financial assistance
Individual support
Disaster relief payments and grants available for people directly affected by storms and floods.
Business support
Information on the relief packages and financial and practical assistance available to businesses.
Disaster Assistance Finder
Complete our online questionnaire to receive a personalised list of available programs and services.
Service NSW customer care
Book an appointment
Our flood recovery customer care service provides personalised one-on-one support. Make a booking to speak to a customer care specialist.
Find a recovery centre
Information and access to services including accommodation, financial assistance and replacing lost documents.
Grants and programs
Back Home grant
Financial support to restore your property or replace essential household items.
Property assessment
Property assessment program for owners whose property has been damaged or destroyed.
Rental support payment
Support for eligible NSW residents who need short-term accommodation.
Flood-contaminated land assessment
Land assessment program for northern NSW properties contaminated by floodwater.
Support and resources
Find out about support for your home and household items.
Search this directory of local organisations for support near you.
Get access to assistance for livestock, pets and injured wildlife.
Mental health services, counselling and support for domestic and family violence.
Traffic, road and rail closures and information on concessions and refunds available for vehicle and boat registration and licences.
Find out about reducing the risk of illness and infections.
Advice on cleaning up and managing waste removal.
Documents that have been damaged or destroyed can be replaced or reissued free of charge.
Advice and support on insurance and legal matters.
Find help available in your local area, including clean-up help, transport and road information.
Services and resources for mental health.
Natural disaster declarations have been made in local government areas across NSW.
More information
Services, information and resources to help you recover after a storm or flood.
Access programs and services relevant to Aboriginal and Torres Strait Islander communities.
Find out where to donate, and how your donations help.
Register as an emergency volunteer in response to the NSW floods.