Insurance coverage and claims
Contact your insurance provider to check your level of cover, exclusions and the assessment process.
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Insurance Council of Australia
When the Insurance Council makes a catastrophe declaration, additional resources are made available to speed up insurance claims processing. This is a separate process from a disaster declaration made by the government. These declarations have no effect on your insurance, your excess or what is covered by your insurance policy.
To find what to do during and after a disaster, go to the Insurance Council of Australia.
Road closure notices
Notices for state-owned road closures during the NSW bushfires (from August 2019 to January 2020) are available on the Transport for NSW website. These notices may be useful for lodging insurance claims. For closures of council-owned roads, please contact your local council.
Disaster Response Legal Service
If you need legal advice after a natural disaster, you may be eligible for free services to help you with:
- insurance claims and disputes
- employment
- financial hardship such as loans, mortgages and credit cards
- unpaid fines
- housing and rental
- coronial inquests
- Centrelink payments.
For free legal help you can:
Legal assistance services
For legal support and other free legal assistance services in your area:
If you have been affected by a natural disaster, legal advice and services are available from:
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