About Service Booker
Service Booker helps you manage customer appointments at scale.
It’s an online booking system that lets customers or staff book phone or in‑person appointments in advance, helping agencies plan staff and locations more effectively.
To learn more, including pricing, delivery timeframes and case studies, contact our partnerships team.
Benefits
Service Booker delivers clear benefits for both customers and agencies.
Certainty of service
Customers can book phone or in‑person appointments in advance, helping reduce missed appointments and manage last‑minute changes.
Simple and convenient
Customers can use their MyServiceNSW Account to manage bookings and receive reminders in one place.
Customer support
Service NSW can support customers who need help making, changing or cancelling a booking.
CRM integration
You can connect Service Booker to your CRM using a secure data connection, so booking details are shared with your team systems.
Manage demand
Direct bookings to locations and times where staff have capacity, helping reduce peak demand and support workforce planning.
When to use
Use Service Booker:
- when customers need to attend an office or speak with a staff member
- to book call‑backs at a time that suits the customer and your team
- for time‑limited or pop‑up services that need scheduled bookings
- to send customers a unique link to book with a specific staff member, such as a case manager they’ve already spoken with
- as a standalone booking platform, or integrated with an existing CRM as your service grows.
How it works
Once Service Booker is set up:
- you'll get ready-to-use booking forms that can be added to your website for customers to book appointments.
- team members get access to an admin dashboard to create and manage bookings on behalf of customers.
- staff calendars update in real time to show location and time availability.
- customers receive confirmation and reminders to help them attend on time.
