For more information, including our Disaster Assistance Finder, see Bushfire customer care service.
For the latest NSW bushfires information, you can:
- monitor your local radio stations
- visit the NSW Rural Fire Service website
- call the Bushfire Information Line on 1800 679 737 or use the Hearing and speech impairment contacts
To report an unattended fire or emergency, call:
- Triple Zero (000)
- TTY – 106.
Traffic, road closures and public transport
Stay safe and protect your health
If you've been impacted by the fires, find and reunite family and friends after the emergency. Register with the Red Cross service Register. Find. Reunite.
Returning home safely
Medications and prescriptions
National Disability Insurance Scheme (NDIS)
Find somewhere to stay
Bushfire Housing Assistance Service
Care for animals
Agricultural and Animal Services Hotline
Replace lost documents
Information on how to replace your important documents.
Birth, marriage, change of name certificates
Family law documents
If your divorce order, current orders or other family law documents have been lost or destroyed in the bushfires, you can get a replacement copy at no charge at a family law registry.
For more information visit the Federal Circuit and Family Court of Australia.
NSW Fair Trading licences, permits and certificates
SafeWork NSW licences, permits and certificates
Vehicle registrations and licences
Vessel registrations, boat and PWC licences
Help with insurance claims
Most policies cover bushfires, but you should contact your insurance provider to check your level of cover as well as waiting periods and exclusions.
- Assistance with insurance claims after bushfires – Insurance Law Service.
- Free legal advice if you are affected by bushfires – Legal Aid NSW.
- Articles with practical information to help you find out more on what to do during and after a disaster – Insurance Council of Australia.
- Natural disasters home insurance information – ASIC's Moneysmart.
- Plain language law resources relating to bushfires – NSW Legal Assistance Forum.
Get financial support
Information on financial assistance, such as payments, grants and counselling available to people and businesses impacted by bushfires.
Australian Red Cross
Financial counselling services
NSW Rural Assistance Authority (RAA)
Clearing your property
Clean-up fact sheets
Get mental health support
Natural disasters and traumatic events impact much more than just the physical environment. They can have a profound effect on the mental health and well-being of affected communities.
We have a list of resources to support anyone seeking mental health services and advice.
Phone and internet access
Internet service providers are offering mobile phone charge waivers and other assistance.
Mobile phone charge waivers
Transport – refunds, fee waivers, concessions
Motor vehicle stamp duty and fines
Registration and licences
Registration and licensing concessions and refunds will be offered to customers if their vehicle/vessel or other relevant documentation has been lost, damaged or destroyed during the NSW bushfires.
For more information, see Replace lost documents.
If you're planning to rebuild on land that is designated as bushfire prone you have a legal obligation to consider the potential of bushfire and meet the requirements of Planning for Bush Fire Protection (PBP) and AS3959.
The NSW Rural Fire Service provides guides on:
- the planning and development process
- building after bushfire:
- your level of risk
- development application and complying development
- protection measures.