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Port Authority of New South Wales manages the navigation, security and operational needs of commercial shipping on Sydney Harbour, Port Botany, Newcastle, Port Kembla, Yamba and Eden. The Authority has the role of Harbour Master, plus management of dangerous goods and emergency response. The Authority operates Sydney’s 2 international cruise terminals, Overseas Passenger Terminal at Circular Quay and White Bay Cruise Terminal at Balmain, and hosts the city's only dry bulk facilities at Glebe Island.

What you need

  • the details of your enquiry
  • the location, time and nature of the oil spill or other marine pollution incident you have seen, or
  • the name of the vessel, where it is located and the nature and duration of the problem experienced. 

How to enquire

You can call us on 02 9296 4999 to make an enquiry or complaint about: 

  • cruise operations on Sydney Harbour
  • commercial shipping at Glebe Island and White Bay, or 
  • vessel movements, marine pollution, navigation markers, landside facilities or other matters at the ports at Eden or Yamba.

You can also report a marine pollution incident affecting Sydney Harbour or the ports at Botany, Eden and Yamba. 

You can call Newcastle Port on (02) 4985 8222 and Port Kembla on (02) 4275 0100 to make an enquiry, complaint or report an issue for these ports. 

More information

  • Emergencies involving risk to human life or property should be reported to emergency services on 000. 
  • While the Port Authority of New South Wales operates Sydney’s 2 international cruise terminals, cruise lines manage ship provisioning, baggage handling, check-in, passenger transfers and lost property. 
  • Commercial shipping at Glebe Island and White Bay is expected to minimise operational noise.
Last updated: 6 November 2019
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