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The NSW Government is redoubling its efforts to deliver world-leading customer service, with a recruitment drive underway to hire more than 200 digital specialists.

Minister for Digital and Customer Service Victor Dominello said the NSW Government boasts one of the largest digital workforces in the country, and this additional investment would ensure the continued delivery of a world-class customer experience.

“NSW is the most digitally advanced jurisdiction in Australia and we’re committed to becoming world leaders in service delivery. By recruiting additional engineers, designers, and frontline support staff, we’re fulfilling our promise of putting the customer at the centre of everything we do,” Mr Dominello said.

“We’ve seen through the pandemic with QR Codes, Dine & Discover Vouchers and the delivery of business grants, how important a world-leading digital product is for the people of NSW. This recruitment will ensure that we continue working towards making life safer and easier for the people.”  

The roles being recruited include 135 Product/Software/Data/Salesforce engineers and 70 Content/Service/Product designers.

Service NSW is already at work on the digitisation of vocational licences and other transactions, including moving towards an integrated ‘tell us once’ model of government that securely shares details across different government agencies and departments with consent.

“In order for us to compete for tech talent with the private sector, we need to demonstrate to graduates that the NSW public service is a dynamic, fast paced and rewarding place to work,” Mr Dominello said.

“You need to look no further than Service NSW to find a public sector organisation that defies the stereotypical view of ‘working in Government’. Through organisations like Service NSW, the NSW Government is offering tech graduates the opportunity to work on a huge pipeline of transformational, customer-facing digital products and services.”

The following table provides details on the types of jobs being advertised. 

ENGINEERS: Product Engineers develop tailored software for customers as part of multi-disciplinary product teams
Principal Product Engineers About 10 roles
Senior Product Engineer About 65 roles
Product Engineer About 25 roles
Junior Product Engineer  About 30 roles
DESIGNERS: Product Designers design, prototype, and test digital services to meet customer needs, as part of multi-disciplinary product teams
Principal Product Designer About 10 roles
Senior Product Designer, Senior Content Designers, and Senior Service Designers About 40 roles
Product Designer  About 25 roles

Prospective applicants can learn more at Service NSW.