Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts.  For help, go to our MFA set up guide.

Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Independent Review Office

Website:
https://iro.nsw.gov.au
Email:
contact@iro.nsw.gov.au
Phone:
13 94 76

More information

The Independent Review Office (IRO) was established as an oversight mechanism under the Personal Injury Commission Act 2020. Its statutory functions include:

  • finding solutions for people injured at work, or in motor vehicle accidents, with complaints about their insurers
  • managing and administering the Independent Legal Assistance and Review Service 
  • conducting inquiries into matters arising in connection with the operation of the Act and the workers’ compensation and motor vehicle accident legislation.
Customer Service, NSW Department of
Last updated: 27 February 2025
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