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The Independent Review Office (IRO) was established as an oversight mechanism under the Personal Injury Commission Act 2020. Its statutory functions include:

  • finding solutions for people injured at work, or in motor vehicle accidents, with complaints about their insurers
  • managing and administering the Independent Legal Assistance and Review Service 
  • conducting inquiries into matters arising in connection with the operation of the Act and the workers’ compensation and motor vehicle accident legislation.
Last updated: 17 October 2023