Street address:

McKell Building
2-24 Rawson Place
Sydney NSW 2000

Postal address:

Service NSW
GPO Box 7057
Sydney NSW 2001

13 77 88
TTY Phone:
133 677

More information

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government.

DCS was established on 1 July 2019. Its role is to help:

  • establish the customer at the centre of all programs and initiatives across the NSW Government
  • deliver a more consistent and efficient digital experience with government
  • use data and behavioural insights to drive customer service improvements
  • engage more effectively with the people of NSW.


Related agencies

Last updated: 19 June 2024

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