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A COVID-19 digital certificate is available to people who have received 2 doses of a COVID-19 vaccine.

You can add your COVID-19 digital certificate to the Service NSW app to prove your vaccination status when you check in to a venue.

Adding your COVID-19 digital certificate to the Service NSW app

What you need

  • a MyServiceNSW Account
  • the latest version of the Service NSW app
  • the Express Plus Medicare app or your Medicare online account through myGov
  • 2 proof of identity documents (only if you haven't already linked these with your MyServiceNSW Account). The names must match on your documents and these can include:
    • Australian driver licence 
    • Medicare card
    • Australian passport
    • Australian birth certificate
    • Australia travel visa
    • Australia citizen certificate
    • Australian certificate of registration by descent
    • Australian ImmiCard
    • Pension concession card
    • Seniors health card
    • Health care card
    • Veteran gold card
    • Veteran pensioner concession card
    • Veteran seniors' health card. 

How to add your COVID-19 digital certificate to the Service NSW app

You'll first need a MyServiceNSW Account and the latest version of the Service NSW app.

You can then add your COVID-19 digital certificate using either the Express Plus Medicare app or your Medicare online account through myGov.

If you're using the Express Plus Medicare app:

  1. Open the Express Plus Medicare app.
  2. Select 'Proof of vaccinations' from Services. 
  3. Select 'View history'. 
  4. Select your name, then 'View COVID-19 digital certificate'. 
  5. Select 'Share with check in app'. 
  6. Select 'Service NSW' and follow the prompts. 
  7. Log in to your Service NSW app and follow the prompts to add your certificate to your profile.

If you’re using your Medicare online account through myGov

  1. Sign in to your myGov account using a browser on your device. 
  2. Select 'Medicare'. 
  3. Select 'View proof' in Proof of vaccinations. 
  4. Select 'View history'. 
  5. Select your name. 
  6. Select 'Share with check in app'. 
  7. Select 'Service NSW' and follow the prompts. 
  8. Log in to your Service NSW app and follow the prompts to add your certificate to your profile. 

If you’re not eligible for Medicare and need proof of your COVID-19 vaccinations online, you’ll need an Individual Healthcare Identifier (IHI). You can get an IHI through myGov.

  1. Sign in to your myGov account using a browser on your device.
  2. Select 'Individual Healthcare Identifiers service'.
  3. Select 'Immunisation history'.
  4. Select 'Share with check in app'.
  5. Select 'Service NSW' and follow the prompts.

Showing proof of COVID-19 vaccinations

You can show proof of COVID-19 vaccination via:

  • Service NSW app
  • digital wallet (Apple or Android)
  • Express Plus Medicare mobile app
  • Individual Healthcare Identifier (IHI) service through myGov
  • My Health Record
  • immunisation history statement (paper version)
  • file downloaded to your device.

If you can’t get proof online

If you can't get proof online, your vaccination provider can print your immunisation history statement for you. You can also call the Australian Immunisation Register (AIR) on 1800 653 809 (8am to 5pm, Monday to Friday) and ask for a paper version of your COVID-19 digital certificate or your immunisation history statement to be posted to you. It can take up to 14 days to arrive in the post.

Mixed doses of the vaccine

If you’ve had mixed doses of approved vaccines, you can use your COVID-19 digital certificate or immunisation history statement as proof.

Errors with your COVID-19 vaccination record

If your vaccination proof has an error, such as one dose is missing, contact your vaccination provider to amend the error.

For more information, visit Services Australia.

People who are not eligible for Medicare

Your vaccination provider will add any COVID-19 vaccinations you get in Australia to the Australian Immunisation Register (AIR), even if you’re not eligible for Medicare. To get proof of your vaccinations, you need an Individual Healthcare Identifier (IHI). You can get an IHI online through myGov.

Find out how to get an Individual Healthcare Identifier.

Interstate and overseas vaccinations

If you’re a tourist coming to NSW, proof of vaccination requirements are the same as NSW residents.

Australians can show their proof of vaccination by displaying their COVID-19 digital certificate, either a digital or paper version.

If you’ve received an approved COVID-19 vaccine while overseas, you can have it recorded on the Australian Immunisation Register (AIR) by taking your vaccination documents to a recognised vaccination provider in Australia.

If your documents are not in English, you can get them translated at no cost through the Department of Home Affairs.

Once your vaccinations have been recorded on the AIR, your COVID-19 digital certificate can be displayed in the Service NSW app.

If you've received a COVID-19 vaccine overseas that isn’t approved for use in Australia, it cannot be added to the AIR.

For more information, visit Services Australia.

Showing proof of a medical exemption

If you’re unable to be vaccinated for COVID-19 because of a medical contraindication (which means you can’t have any of the COVID-19 vaccines), you can get proof of your exemption. First, your doctor will need to update your record on the Australian Immunisation Register (AIR) to say you have a medical contraindication. You can then get your COVID-19 digital certificate and add it to the Service NSW app.

Other ways to show proof of your medical contraindication are:

  • a downloaded or printed copy of your COVID-19 digital certificate or immunisation history statement
  • a NSW Health medical contraindication form completed by a registered medical practitioner
  • a medical clearance notice issued by NSW Health. 

Checking in to venues

At certain venues you'll be required to provide your proof of vaccination along with proof of check-in.

If you’re medically exempt, you can show your proof of exemption issued by a medical practitioner.

Proof of vaccination is required for residents aged 16 years and older. Dependents who are aged 15 or under and have not been vaccinated can attend a venue with you.

For businesses checking vaccination status

Customers can present their COVID-19 proof of vaccination via:

  • Service NSW app
  • digital wallet (Apple or Android)
  • Express Plus Medicare mobile app
  • Individual Healthcare Identifier (IHI) service through myGov
  • My Health Record
  • immunisation history statement (paper version)
  • file downloaded to their device.

If you would like to verify a customer’s COVID-19 digital certificate on the Service NSW app, you can use the 'Check a licence or credential' tool. The QR code on the customer’s certificate can be scanned and verified.

Businesses will be required to take reasonable steps to prevent unvaccinated customers from entering their venue, such as: 

  • appropriate signage advising customers what areas are restricted 
  • having NSW Government QR codes clearly visible and accessible 
  • having means to check and accept all valid forms of the vaccination certificate 

Businesses will not be held accountable for individuals who commit fraud, or otherwise manage to enter the venue unvaccinated, as long as reasonable steps such as those listed above have been put in place to comply with the public health orders.   

Police can assist where required if a customer fails to comply with general directions by staff or becomes aggressive.

Find out what you need to know about COVID-19 vaccinations and your business.

Privacy and personal information

Service NSW takes a number of steps to ensure your information is kept secure. Your certificate will be stored on your device and there are controls to prevent other apps on your phone from accessing it. Service NSW will not copy, store or share your certificate with anyone.

Contact tracers are provided with your check-in data and vaccination status only. Only NSW Health can access this information; it will only be used for the purposes of contact tracing and is deleted after 28 days.

Service NSW has implemented a range of fraud controls, including a hologram on the certificate and a QR code which can be scanned to verify that a certificate is valid.

You will be able to provide vaccination status at the time of checking in to venues that require proof of COVID-19 vaccination. The details of your vaccination status will be passed to NSW Health for contact tracing if required under the public health order.

For more information see:

Complaints and feedback

To make a complaint, suggestion, or compliment about the Service NSW app, please contact us.

To make a privacy enquiry or complaint about a QR check-in app developed by a private business, contact the Office of the Australian Information Commissioner.

To make a complaint, suggestion, or compliment about the vaccination program, contact Services Australia.