Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses

This Privacy Collection Statement is to advise you of the personal information Service NSW will collect from you as a result of your use of the COVID-19 Safe Check-in tool via the Service NSW app.

Any personal information Service NSW collects from you in your use of the other features of the Service NSW app will be handled by Service NSW in accordance with the Service NSW Privacy policy.

COVID-19 Safe Check-in tool

The Public Health (COVID-19 Restrictions on Gathering and Movement) Order (No 4), as amended by the Minister for Health and Medical Research from time to time (‘the Order’) requires certain businesses in NSW to collect the contact details of persons entering into or otherwise attending the premises they occupy and to hold such information for a period of 28 days. If requested by the Chief Health Officer, the occupier of such premises is required to provide the record of a person’s attendance at the premises to the Chief Health Officer for contact tracing purposes.

For other types of businesses and organisations that choose to register as a COVID Safe business, the collection of contact details is optional but is recommended by the NSW government.

In order to assist businesses in NSW to comply with their legal requirements, and to otherwise assist businesses choosing to implement recommended actions to be registered as COVID Safe, Service NSW has developed the COVID-19 Safe Check-in tool. The tool is a contactless way to support businesses to be COVID Safe by providing a safe and easy solution to help track and manage customer check-ins in a seamless and secure way. 

The COVID-19 Safe Check-in tool will enable you to ‘sign in’ to a participating venue in NSW . 

In order to use the COVID-19 Safe Check-in tool via the Service NSW app you will need to either have a MyServiceNSW Account or register to use the tool as a ‘guest’ using the link provided via the Service NSW app. 

If you access the COVID-19 Safe Check-in tool using your MyService NSW Account, the contact details you have provided to Service NSW in connection with your MyServiceNSW Account will be used by Service NSW for the purpose described in this Privacy Collection Statement. This is in addition to the way Service NSW handles your personal information as described in the Service NSW Privacy policy.

If you access the COVID-19 Safe Check-in tool by registering to use the tool as a ‘guest’, Service NSW will collect your Personal Information for the purposes described in this Privacy Collection Statement. 

Personal information

Service NSW is collecting your personal information for the purposes of registering your attendance at a venue in accordance with the Order and to otherwise help protect the health and welfare of members of the public during the COVID-19 pandemic, including so that you can be contacted by NSW health in the event that another person at that venue is a confirmed or suspected case of COVID-19.

By using the COVID-19 Safe Check-in tool via the Service NSW app, Service NSW will create a record of your attendance at the venue.

If you register to use the COVID-19 Safe Check-in tool via the Service NSW app as a ‘guest’, Service NSW will collect your contact details (including your name and mobile phone number).

If you access the COVID-19 Safe Check-in tool using your MyService NSW Account, Service NSW will retrieve your contact details (including your name, email address and mobile phone number) from your MyServiceNSW Account. If you have not registered a contact phone number with Service NSW, then Service NSW will also collect this information when you use the COVID-19 Safe Check-in tool. 

While the Order does not require the collection of both an email address and a mobile phone number, Service NSW considers that both forms of contact information are reasonably necessary to protect the health and welfare of members of the public during the COVID-19 pandemic

When you scan the QR code made available to you at the venue, Service NSW will collect the following additional information:

  • details of the premises you are attending; and
  • time and date of your attendance

This additional information will, together with your contact details, comprise the record of your attendance at the venue.  

Service NSW will hold the record of your attendance for a period of 28 days from the date it was collected, and will handle such personal information in accordance with the Order.

If requested by the Chief Health Officer, the record of your attendance will be disclosed by Service NSW to the Chief Health Officer for the Chief Health Officer to use in the manner contemplated by the Order.

Upon the expiry of this 28-day period:

  • if you accessed the COVID-19 Safe Check-in tool using your MyService NSW Account, Service NSW will permanently delete the additional information that was collected (i.e. details of the premises attended, time and date of attendance). Your contact details in your MyServiceNSW Account will not be changed or deleted; and
  • if you registered to use the COVID-19 Safe Check-in tool as a ‘guest’, Service NSW will permanently delete the record of your attendance.

Any information transferred to the Chief Health Officer may be retained for more than 28 days in accordance with the Order.

If you do not provide your personal information to Service NSW in the manner described within this Privacy Collection Statement you will not be able to register your attendance at the premises via the Service NSW app and you may be required to sign in using the alternative means provided by the occupier of the premises.

Additional information

You may ask for access to the personal information we hold about you at any time and request to update, correct or amend your personal information using the contact details set out in the Service NSW Privacy policy

However, once you register your attendance at a venue using the COVID-19 Safe Check-in tool you will not be able to update or amend the details of your attendance.

If you are concerned about an alleged breach of privacy law or any other regulation, please contact Service NSW using the details set out in the Service NSW Privacy policy.

For further information about how we protect your privacy, to make a privacy complaint or to seek to amend the personal information we hold about you, please see the Service NSW Privacy policy.