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The COVID-19 check-in card is a hard-copy (printed) card with a unique QR code that contains your registered contact details only.

The check-in card does not have any information regarding your vaccination status. You still need to carry documentation confirming that you are fully vaccinated.

When you enter a COVID Safe business, a staff member scans your card and your visit to the premises is electronically recorded. If the business device is unable to read your QR code, the staff member will enter your details manually into the Service NSW business online webform.

This information, along with the details of the premises you are attending and the time and date of your visit, will comprise the record of your attendance at the venue. Service NSW will hold the record of your attendance for a period of 28 days from the date it was collected. The record of your attendance will only be disclosed to NSW Health for contact tracing purposes.  

The card provides an alternative check-in method for customers who don't have smartphones and/or those who are not comfortable using the Service NSW business online webform.

To apply for your card, call 13 77 88 or visit a Service NSW Centre

Once your card has been created you can have it posted to you, or a printable version can be emailed to you immediately.

If you lose the card, or your contact details change, you simply apply for a new card.

Note: This check-in method is only available at businesses that have a QR compatible device. It is not mandatory for businesses to accept COVID-19 check-in cards.