Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses


To help stop the spread of COVID-19, most businesses now need to keep a record of who has visited their premises. If a visitor tests positive, NSW Health will then be able to alert other visitors who may have been in contact with that person.

Contact tracing is one of the most powerful tools to stop the spread of COVID-19 in our community.

You can use the Service NSW app to check in to a COVID Safe business that is using the COVID Safe QR code.

You’ll be notified by the Service NSW app, phone or email if there's an outbreak at a location you’ve checked in to.  

When you check in to a business using the Service NSW app, only the location of the business and time of visit is recorded. This information is stored for 28 days and only for the purpose of contact tracing, if necessary. It’s a secure way for your information to be stored so you can be contacted easily if required.

What you need

  • the latest version of the Service NSW mobile app 
  • a MyServiceNSW Account.

How to check in

  1. Log in to the Service NSW app.
  2. Select ‘COVID Safe Check-in’.
  3. Follow the prompts.
  4. Show a staff member you have checked in.

If you do not have the ServiceNSW app, you can download it for free below.

More information

Check-in information will only be used for the purpose of COVID-19 contact tracing.