Our service centres in NSW are open to support customers with essential services only. As per Public Health Orders, if your transaction is not essential, please delay your visit to a service centre or check if you can complete your transaction online or via our Contact Centre on 13 77 88.
Essential services are transactions that:
- are required within the next 4 weeks, and
- have financial implications if they’re not completed, or
- are required to support your ongoing employment, or
- have legal implications if they are not completed
- can only be completed by Service NSW.
Computer tests
Computer based testing such as the Driver Knowledge Test (DKT) or the Hazard Perception Test (HPT) are available by appointment only, and are exclusively limited to supporting essential services.
Driving tests
Service centres located in areas where restrictions have eased, are gradually phasing in driver testing. If you had a booking we will be in touch with you. Note that priority customers are being contacted first.
Driver testing in areas that are still under restrictions remains suspended.
Driving lessons
Driver licence renewals
If you're a low-risk driver who requires an eyesight test, your test will be automatically deferred, enabling you to renew online. You'll receive a reminder when your eyesight test is due.
If you need a further extension to your deferral, call us on 13 77 88.
Note: If you have your eyesight test at your GP or optometrist, ask them to submit the test through the HealthLink online portal.
High-risk drivers will still be required to undertake an eyesight test.
High-risk drivers include:
- those who require a specialist review
- police identified drivers
- heavy vehicle drivers
- drivers who hold a Bus Driver Authority.
Medical reviews
If you need to have a medical review to keep your licence active, you can request an extension for this during COVID restrictions, by calling 13 77 88.
The Transport for NSW Licence Review Unit assesses requests to keep drivers safe. Some (high-risk) drivers will still be required to undertake a medical assessment.
High-risk drivers include:
- those who require a specialist review
- police identified drivers
- bus and heavy vehicle drivers.
Note: Fitness to drive medical assessments can be submitted online. If it is safe and you're able to attend an appointment for your medical review, ask your GP to complete the medical form online, so you do not need to visit a Service NSW Centre to hand in the form.
Learner riders or drivers
If your learner rider or C class learner driver licence is due to expire and you're unable to attend a service centre or rider training provider, call us on 13 77 88 and ask for an extension. Fee waivers are available to assist customers.
Interstate, overseas or NZ licences
Beginning 1 August 2021, the period in which the following NSW residents are required to convert to a NSW driver licence has been extended from 3 months to 6 months:
- permanent residents driving on an overseas licence
- interstate licence holders
- Australian dual citizens driving on an overseas licence.
Registration renewals
If your rego is up for renewal, and you have paid your CTP (greenslip) renewal, please call us on 13 77 88 and request an extension on providing an eSafety inspection report (pink slip).
Once you've renewed, ensure you provide your pink slip before your extension ends, otherwise your registration may be suspended.
Note: Due to COVID-19 restrictions, the Vehicle Identification Inspection Unit (VIIU) is not conducting any inspections across NSW. All bookings have been closed until further notice.
Working With Children Checks (WWCCs)
Booked appointments
Note that the following appointments are now conducted over the phone: