Changes to transactions due to COVID-19

Our service centres in Greater Sydney are open to support customers with essential services only. As per the stay-at-home order, if your transaction is not essential, please delay your visit to a service centre or check if you can complete your transaction online or via our Contact Centre on 13 77 88.

Essential services are transactions that:

are required within the next 4 weeks, and
have financial implications if they’re not completed, or
are required to support your ongoing employment, or
have legal implications if they are not completed
can only be completed by Service NSW.

Note: The Greater Sydney area includes the Blue Mountains, Shellharbour, the Central Coast and Wollongong.

Computer tests

If you live in the Greater Sydney area and have a booking for a knowledge test such as a Driver Knowledge Test (DKT) or a Hazard Perception Test (HPT) prior to 10 August, we'll contact you and reschedule your booking.

Driving tests

Driver testing for residents in the Greater Sydney Area has been suspended during the stay-at-home period.

NSW residents outside the Greater Sydney Area can book a test online, via phone or in person. Candidates must wear a mask while completing their driver test.

Driver assessors

Assessors will:

wear protective face masks and/or face shields when conducting a driver test
reduce the duration of a test and immediately return to the service centre if a candidate is deemed as having failed their test.

Note: To ensure the safety of our customers and teams, social distancing practices are implemented in our centres – accompanying family or friends may be asked to wait outside.

Driver licence renewals

If you're a low-risk driver who requires an eyesight test, your test will be automatically deferred, enabling you to renew online. You'll receive a reminder when your eyesight test is due.

Ensure you visit a service centre, or your GP or optometrist and complete the eyesight test before your deferral period ends, otherwise your licence may be suspended.

If you require a further extension to your deferral, call us on 13 77 88.

Note: If you have your eyesight test at your GP or optometrist, ask them to submit the test through the HealthLink online portal.

High-risk drivers will still be required to undertake an eyesight test.

High-risk drivers include:

those who require a specialist review
police identified drivers
heavy vehicle drivers
drivers who hold a Bus Driver Authority.

Medical reviews

If you're a low-risk driver and you're subject to a periodic medical review, you can request an extension for your review. If approved, the medical review will be deferred by the Licence Review Unit.

High-risk drivers will still be required to undertake a medical assessment.

High-risk drivers include:

those who require a specialist review
police identified drivers.
heavy vehicle drivers.

Note: Fitness to drive medical assessments can be submitted online. If it is safe and you're able to attend an appointment for your medical review, ask your GP to complete the medical form online, so you do not need to visit a Service NSW Centre to hand in the form.

Learner riders

If your learner rider licence is due to expire and you're unable to attend a service centre or rider training provider, call us on 13 77 88 and ask for an extension.

Registration renewals

If your rego is up for renewal, please call us on 13 77 88 and request an extension on providing an eSafety inspection report (pink slip).

Once you've renewed, ensure you provide your pink slip before your extension ends, otherwise your registration may be suspended.

Booked appointments

Note that the following appointments are now conducted over the phone:

Get started making a Will

If you're self-isolating or minimising travel and contact with others during the COVID-19 pandemic, video conference appointments are available to customers making their Will.

Visit Trustee & Guardian's COVID-19 information page for more details.