Changes to transactions due to COVID-19

Booked appointments

The following appointments are now conducted over the phone:

Eyesight tests for online licence renewals

If you're a driver aged 45 years and over with class C, C/R, R, LR or LR/R, your eyesight test may be deferred automatically. This means you can renew your licence online.

Transport for NSW will let you know if your eyesight test has been deferred.
You’ll then need to complete a test at a Service NSW Centre (or an optometrist if you prefer), within 6 months.
If you do not take the eyesight test within the required time your licence may be suspended.

Renew or upgrade a NSW driver licence

Driver Knowledge Tests (DKTs)

Driver Knowledge Test

We are recommencing our free interpreter service in Service Centres where we are able to safely adhere to social distancing. To book an interpreter test please check with your local centre or call us on 13 22 13.

Currently the DKT can be undertaken in English, Arabic, Chinese, Croatian, Greek, Korean, Serbian, Spanish, Turkish and Vietnamese.

Driver testing

When you attend a service centre for your driving test, you'll be required to sign the following documents to confirm that you are well enough to undertake the driving test:

We recommend that you download and read both of the documents before you attend and have them ready to sign and be witnessed when you visit the service centre. Alternatively, you should arrive early before your test so that you can read and complete the documents at the service centre. The documents will also be available at the service centre.

In addition, prior to the driving test, one of our staff members will take your temperature using an infrared hand-held thermometer.

To ensure the safety of our customers and teams, social distancing practices are implemented in our centres – accompanying family or friends may be asked to wait outside.

Driver assessors

Assessors will:

wear protective face masks and/or face shields when conducting a driver test with a vulnerable candidate
provide their own seat cover
reduce the duration of a test and immediately return to the service centre if a candidate is deemed as having failed their test.

Firearms licences

Due to the restrictions on movement and social distancing resulting from the COVID-19 health orders, Regulations have been developed under the Firearms Act and the Weapons Prohibition Act:

The provisions in the Regulations are to assist the NSW firearms and weapons community manage their responsibilities while the health orders are in place.

The Firearms Registry continues to operate as business as usual, and does not want any licence holder to be affected adversely because of circumstances outside of their control.

Visit the Registry's COVID-19 Response page for detailed information on, but not limited to:

the compliance period for club participation shoots
licence obligations such as:
- mandatory training or accreditation requirements
- having your photo taken at a service centre.

Apply for a firearms licence (individual)

Apply for a firearms licence (business, club or agency)

Apply for a permit to acquire a firearm (PTA)

Renew a firearms licence (individual)

Replace a NSW firearms licence

Get started making a Will

If you're self-isolating or minimising travel and contact with others during the COVID-19 pandemic, video conference appointments are available to customers making their Will.

Visit Trustee & Guardian's COVID-19 information page for more details.

Licence application and renewal fee waivers

As part of the NSW government's stimulus package, waivers are being applied to many licence applications and renewals.