How to access our services
You can access our services by:
- calling us on 13 77 88
- browsing our services
- completing our feedback form
- visiting a Service NSW service centre.
Self-isolation and stay-at-home orders
If you need to renew a registration, licence, permit or certificate and are restricted from leaving your home due to public health orders, call us on 13 77 88 to discuss the options available to you.
Driver licence renewals
If you're a low-risk driver who requires an eyesight test, your test will be automatically deferred, enabling you to renew online. You'll receive a reminder when your eyesight test is due.
If you need a further extension to your deferral, call us on 13 77 88.
Note: If you have your eyesight test at your GP or optometrist, ask them to submit the test through the HealthLink online portal.
High-risk drivers will still be required to undertake an eyesight test.
High-risk drivers include:
- those who require a specialist review
- police identified drivers
- heavy vehicle drivers
- drivers who hold a Bus Driver Authority.
Driving tests
Driver and rider licence testing has recommenced now that COVID-19 restrictions have eased across NSW.
Computer tests
Driving lessons
Learner riders or drivers
If you have an expiry date coming up and need an extension, call us on 13 77 88 if you have a
- learner rider licence due to expire and you cannot attend a rider training provider for an assessment
- pre-learner training certificate of competency due to expire and you cannot attend a service centre to complete the rider training knowledge test.
Fee waivers are available to assist customers.
If your learner class C (car) licence is due to expire, you must complete a Driver Knowledge Test (DKT) to renew your licence.
Interstate, overseas or NZ licences
From 1 August 2021, the period in which the following NSW residents are required to convert to a NSW driver licence has been extended from 3 months to 6 months:
- permanent residents driving on an overseas licence
- interstate licence holders
- Australian dual citizens driving on an overseas licence.
Working with Children Checks (WWCCs)
Booked appointments
Note that the following appointments are available over the phone.
Medical reviews
If you need to have a medical review to keep your licence active, you can request an extension for this during COVID-19 restrictions. To request an extension, call 13 77 88.
Find out more about driver testing and COVID-19.
The Transport for NSW Licence Review Unit assesses requests to keep drivers safe. Some (high-risk) drivers will still be required to undertake a medical assessment.
High-risk drivers include:
- those who require a specialist review
- police identified drivers
- bus and heavy vehicle drivers.
Note: Fitness to drive medical assessments can be submitted online. If it is safe and you're able to attend an appointment for your medical review, ask your GP to complete the medical form online, so you do not need to visit a Service NSW Centre to hand in the form.