COVID-19 update: If you are planning to go into a Service Centre, check the opening times before you visit. 

Our online transactions are available 24/7. For assistance visit COVID-19.

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How to access our services

You can access our services by:

Self-isolation and stay-at-home orders

If you need to renew a registration, licence, permit or certificate and are restricted from leaving your home due to public health orders, call us on 13 77 88 to discuss the options available to you.

Driver licence renewals

If you're a low-risk driver who requires an eyesight test, your test will be automatically deferred, enabling you to renew online. You'll receive a reminder when your eyesight test is due.

If you need a further extension to your deferral, call us on 13 77 88.

Note: If you have your eyesight test at your GP or optometrist, ask them to submit the test through the HealthLink online portal.

High-risk drivers will still be required to undertake an eyesight test.

High-risk drivers include:

  • those who require a specialist review
  • police identified drivers
  • heavy vehicle drivers
  • drivers who hold a Bus Driver Authority.

Driving tests

Driver and rider licence testing has recommenced now that COVID-19 restrictions have eased across NSW.

Computer tests

If you're sitting a computer-based Driver Knowledge Test (DKT) or the Hazard Perception Test (HPT) at a Service NSW service centre, you must wear a face mask.

Driving lessons

If COVID-19 stay-at-home rules apply in your local area, you're permitted to leave your home to take a driving lesson with a person you live with who is supervising you or a driving instructor. Find out more about COVID-19 rules for driving and transport.

Learner riders or drivers

If you have an expiry date coming up and need an extension, call us on 13 77 88 if you have a

  • learner rider licence due to expire and you cannot attend a rider training provider for an assessment
  • pre-learner training certificate of competency due to expire and you cannot attend a service centre to complete the rider training knowledge test.

Fee waivers are available to assist customers.

If your learner class C (car) licence is due to expire, you must complete a Driver Knowledge Test (DKT) to renew your licence.

Interstate, overseas or NZ licences

From 1 August 2021, the period in which the following NSW residents are required to convert to a NSW driver licence has been extended from 3 months to 6 months:

  • permanent residents driving on an overseas licence
  • interstate licence holders
  • Australian dual citizens driving on an overseas licence.

Working with Children Checks (WWCCs)

In response to COVID-19 restrictions, NSW Working with Children Checks (WWCC) that are due to expire between 27 September 2021 and 26 January 2022 have been extended for 3 months.

People who are granted an extension will be advised by email, and the system will be automatically updated.

Booked appointments

Note that the following appointments are available over the phone.

Medical reviews

If you need to have a medical review to keep your licence active, you can request an extension for this during COVID-19 restrictions. To request an extension, call 13 77 88.

Find out more about driver testing and COVID-19

The Transport for NSW Licence Review Unit assesses requests to keep drivers safe. Some (high-risk) drivers will still be required to undertake a medical assessment.

High-risk drivers include:

  • those who require a specialist review
  • police identified drivers
  • bus and heavy vehicle drivers.

Note: Fitness to drive medical assessments can be submitted online. If it is safe and you're able to attend an appointment for your medical review, ask your GP to complete the medical form online, so you do not need to visit a Service NSW Centre to hand in the form.

Get started making a Will

Get started making a Will

If you're self-isolating or minimising travel and contact with others during the COVID-19 pandemic, video conference appointments are available to customers making their Will.

Visit Trustee & Guardian's COVID-19 information page for more details.

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