Financial support for individuals and households

Australian Government payments and support

For information about government payments such as JobSeeker, the Coronavirus Supplement, JobKeeper, and the Pandemic Leave Disaster Payment, visit Services Australia's payments and services during coronavirus.

Private rental support – Rent Choice

Rent Choice is a private rental subsidy that helps eligible clients with rental payments for up to 3 years.

Rent Choice products include:

Tenancy Assistance – help with rent and water arrears for eligible private tenants.

Rent Choice Start Safely – for people escaping domestic and family violence.

Rent Choice Youth – helps people aged 16 to 24 who are homeless, or are at risk of homelessness.

Rent Choice Veterans – for former members of the Australian Defence Force.

Rent Choice Assist – supports households that have experienced a major financial setback.

Private Rental Subsidy – help with medium-term accommodation, before social housing becomes available.

Support for international students

The NSW Government is providing a $20 million package for international students who are stranded in Australia due to the COVID-19 pandemic. The package will include:

increased support via the International Legal Service NSW, making available 50,000 free subscriptions to the multilingual My Legal Mate student app
a dedicated 24/7 international student support hotline offering free advice and information, and medical, mental health, legal and emergency support.

Note: Applications for the Temporary Crisis Accommodation Scheme closed 5pm, 12 February 2021.

To find out about other support services available to international students in NSW visit the Study NSW website.

The latest federal government's COVID-19 announcements, news, updates and advice, is available at COVID-19 International Student Support and Welfare.

Retirees

Superannuation minimum drawdown requirements

For retirees drawing a pension from their super accounts, the Government is temporarily reducing the minimum drawdown requirements by 50% for the 2019–20 and 2020–21 income years.

Deeming rates for pensioners

As of 1 May 2020, the upper deeming rate will be 2.25% and the lower deeming rate will be 0.25%.

Local council rates and fees

Local councils can provide individuals and businesses impacted by COVID-19 with a:

1-month extension on rates payments
Fee waiver or reduction for services such as food premises inspections and footpath usage, without the need for 28 days public notice.

Contact your local council for more information.

Energy Accounts Payment Assistance (EAPA)

If you're having difficulty paying your household energy bill because of a short-term financial crisis or emergency, such as reduced income due to COVID-19, you could be eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers. See Apply for Energy Accounts Payment Assistance (EAPA) vouchers for more information.

Road tolls

Sydney Harbour Bridge and Tunnel toll notices

Customers experiencing financial hardship due to COVID-19 can contact the toll recovery team to discuss options including:

temporary suspension of payment
scheduling of a payment plan to repay toll notices.

Call (02) 9354 5144 or email toll.recovery@transport.nsw.gov.au.

E-Toll customers

Transport for NSW E-Toll can support those having trouble with their E-Toll account due to COVID-19.

Call 13 77 88 or email e-toll@service.nsw.gov.au

Linkt customers

Linkt have a range of support services available to help customers including:

more time to pay
fee waivers
payment plans.