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The Public Health (COVID-19 Self-isolation) Order (No 4) 2021, as amended by the Minister for Health from time to time (‘the Order’), requires people in NSW who obtain a positive COVID-19 test result using a Rapid Antigen Test to register details with Service NSW, electronically or another approved way, via the Register a positive rapid antigen test result form

The Register a positive rapid antigen test result form allows people who have tested positive for COVID-19 on a Rapid Antigen Test to notify NSW Health of their test result, and for NSW Health to provide access to relevant health information based on individual health circumstances.  

Service NSW gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the NSW Privacy Laws: Privacy and Personal Information Protection Act 1998 and Health Records and Information Privacy Act 2002

Types of information we collect 

Service NSW collects and stores your personal and health information and/or that of your dependant, including: 

  • full name 
  • date of birth 
  • residential postcode 
  • phone number 
  • email address (optional)
  • date of positive COVID-19 test 
  • whether the person who tested positive to COVID-19 may require further follow-up from NSW Health or its representatives to ensure appropriate health support and information for their individual circumstances. 

Service NSW collects, but does not store, the following personal and health information of the person who tested positive to COVID-19 relevant to ongoing management of the disease including whether they: 

  • are feeling unwell and are unable to conduct their usual activities at home 
  • have had at least 2 doses of a COVID-19 vaccine completed over 2 weeks ago 
  • suffer from a serious medical condition requiring regular doctor follow-up; or take more than 5 medications daily; or is pregnant 
  • are concerned that they or their family won’t be able to manage by themselves at home, if they feel unwell 
  • identify as a person of Aboriginal, Torres Strait Islander or Pacific Islander origin. 

Provision of this information is required by law under the Order. This information is considered by NSW Health as reasonably necessary to provide you with appropriate health information for your circumstances, and to plan and provide appropriate health services informed by numbers and locations of positive COVID-19 cases.  

Purpose of collecting your information 

Service NSW may contact you via email to confirm the registration of the positive COVID-19 rapid antigen test result and provide details of the next steps to manage the illness as recommended by NSW Health.  

Service NSW is collecting your personal and health information on behalf of NSW Health, to enable NSW Health to:  

  1. Provide you with information about care, treatment, and access to health and hospital services when appropriate, because you have tested positive for COVID-19.
  2. Monitor numbers and locations of COVID-19 cases across NSW using de-identified information, to support planning and the provision of health and hospital services to the community. 

Using and sharing your information 

Your personal and health information will be shared with NSW Health.  

Some personal and health information collected in the registration form is temporarily stored by Service NSW. This information is deleted after a maximum period of 5 days unless otherwise legally required. All stored information will be transferred to NSW Health prior to deletion.

Service NSW will not provide your personal information to other third parties for any purposes not already stated in this privacy notice, or to which you have not otherwise consented, unless Service NSW is required, or authorised, by law to do so.

How NSW Health will handle your information 

The information collected will be securely shared directly with NSW Health for the purposes stated in the Order. NSW Health will retain and manage the information consistent with the Privacy and Personal Information Protection Act 1998, Health Records and Information Privacy Act 2002, the NSW Health Privacy Manual for Health Information and the purposes of the Order. For more information see the NSW Health Privacy Leaflet for Patients.

Protecting your information 

Service NSW will take reasonable security measures to protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse. 

Accessing your information 

You may ask for access to the information we hold about you at any time and request to update, correct or amend your personal information. However, once you register a positive test result, you will not be able to update or amend the details of that result.  

Further information

Please visit Service NSW Privacy for more information about how Service NSW handles your personal information. This includes how you can access and seek correction of the information, how privacy enquiries or complaints can be made, how information is securely stored and to contact us. Service NSW is located at 2-24 Rawson Place Sydney NSW 2000.