Text size

The Public Health (COVID-19 Self-Isolation) Order (No 4) 2021, as amended by the Minister for Health from time to time (‘the Order’), mandates people in NSW who obtain a positive COVID-19 test result using a Rapid Antigen Test to register details with Service NSW, electronically or by another approved way, via the Register a positive rapid antigen test result form

The ‘Register a positive rapid antigen test result’ form allows people who have tested positive for COVID-19 on a Rapid Antigen Test to notify NSW Health of their test result, and for NSW Health to provide access to relevant health care information based on individual health circumstances.

Service NSW and NSW Health give priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Service NSW (One-stop Access to Government Services) Act 2013 and NSW Privacy Laws: Privacy and Personal Information Protection Act 1998 and Health Records and Information Privacy Act 2002. NSW Health will retain, manage and deal with the information consistent with the NSW Health Privacy Manual for Health Information and the purposes of the Order. For more information see the NSW Health Privacy Leaflet for Patients.

Types of information we collect 

Service NSW operates the ‘Register a positive rapid antigen test result’ form on behalf of NSW Health. Most of the personal and health information collected in the form will be sent in real time to NSW Health and is not collected or stored by Service NSW. The only information that will be stored by Service NSW is your name, email address (if provided) and the risk rating generated from your health survey responses. 

NSW Health will collect and store the following personal and health information from you and/or that of your dependant:

  • full name
  • date of birth
  • gender (optional)
  • Medicare number (optional)
  • isolation address
  • phone number
  • email address (optional)
  • date of positive COVID-19 test
  • the school or early childhood education centre attended by the COVID-positive person (if applicable).

In addition, NSW Health collects and stores the following personal and health information of the person aged 16 years or older who tested positive to COVID-19 relevant to the ongoing management of the disease: 

  • whether they are feeling unwell and are unable to conduct their usual activities at home; 
  • whether they have had at least 3 doses of a COVID-19 vaccine completed over 2 weeks ago; 
  • whether they suffer from a serious medical condition requiring regular doctor follow-up; or take more than 5 medications daily; or are pregnant; 
  • whether they are concerned that they or their family won’t be able to manage by themselves at home, if they feel unwell; 
  • whether they identify as a person of Aboriginal, Torres Strait Islander or Pacific Islander origin. 

NSW Health may collect and store the following personal information of the person who has completed the form on behalf of the person who has tested positive to COVID-19:

  • full name 
  • phone number 
  • email address (optional)

Provision of this information is required by law under the Order. This information is considered by NSW Health as reasonably necessary to provide you with appropriate health information for your circumstances, and to support the public health response to the COVID-19 pandemic, including to plan and provide appropriate health services informed by numbers and locations of positive COVID-19 cases.

Purpose of collecting your information 

Service NSW may contact you via email to confirm the registration of the positive COVID-19 rapid antigen test result and provide details of the next steps to manage the illness as recommended by NSW Health based on your risk rating generated by your survey responses. 
NSW Health is collecting your personal and health information to:

  1. Provide you with information about care, treatment, and access to health and hospital services when appropriate, because you have tested positive for COVID-19. 
  2. To support the public health response to the COVID-19 pandemic, including analysis of information and planning for, and provision of, health and hospital services to the people of New South Wales. 

NSW Health may use the information you provide to access and update your existing NSW health records to further assess your individual health risk of getting sick from COVID-19 and provide further information about care and treatment.

Using and sharing your information 

Your personal and health information may be used by NSW Health or disclosed outside NSW Health for a range of purposes. For further details, please refer to the NSW Health Privacy Leaflet for Patients.

NSW Health will also provide de-identified information to the Department of Education about case numbers in schools and early childhood education centres.

Protecting your information 

Service NSW and NSW Health will take reasonable security measures to protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse. 

Accessing your information 

The information collected in the form is shared to NSW Health in real time. Any request to update, correct or amend your personal or health information must be directed to NSW Health. To request an amendment to your personal or health information you may call the NSW Health Flu and COVID-19 Care at Home Support Line on 1800 960 933.

Further information

Visit Service NSW Privacy for more information about how Service NSW handles your personal information. This includes how you can access and seek correction of the information, how privacy enquiries or complaints can be made, how information is securely stored and to contact us. Service NSW is located at 2-24 Rawson Place Sydney NSW 2000.

Visit the NSW Health Privacy Leaflet for Patients for more information about how NSW Health handles your personal and health information. This includes how you can access and correct your information, how privacy enquiries or complaints can be made, and how NSW Health can be contacted. NSW Health is located at 1 Reserve Road St Leonards NSW 2065.